Videoconferences and Treatment of Depression: Satisfaction Score Correlated with Number of Sessions Attended but Not with Age

Lone Fisker Christensen*, Frederik Gildberg, Christian Sibbersen, Mette Maria Skjøth, Connie Thurøe Nielsen, Jens Peter Hansen

*Corresponding author for this work

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Abstract

Aim: To investigate whether there is a correlation between age and satisfaction with the use of videoconferences (VCs) and whether the number of video sessions had an impact on satisfaction. Methods: This study was a subanalysis of the joint European project, MasterMind, and participants were recruited from15 pilot studies in 11 different countries. The Client Satisfaction Questionnaire 8 (CSQ 8) was used as assessment tool, and scores were summed to give total scores. Results: Participants were included if they had filled out the CSQ 8 questionnaire and demographic data were available. This resulted in a total of 199 participants. We found that the total score was not significantly correlated with age (Spearman's rho = −0.0415, p = 0.563) and gender (Wilcoxon W = 5,066, p = 0.409). There was a significant positive correlation between number of sessions attended (Spearman's rho = 0.5777, p < 0.001) and total score after adjusting for age, gender, region, symptoms score, and education level in a multiple linear regression model (coefficient = 0.170, SE = 0.059, p = 0.004). Excluded responders were significantly younger than included responders, had lower symptoms score, attended fewer sessions, had a higher education, and were more likely to be employed. Conclusions: VC satisfaction scores in patients with unipolar depression do not depend on age but increase with experience in all age groups.
Translated title of the contributionVideokonsultationer i behandling af depression: Tilfredshedsvurdering korrelerer med antal gennemførte sessioner men ikke med alder
Original languageEnglish
JournalTelemedicine and e-Health
Volume26
Issue number7
Pages (from-to)898-904
ISSN1530-5627
DOIs
Publication statusPublished - Jul 2020

Keywords

  • age
  • depression
  • e-Health
  • satisfaction
  • telehealth
  • telemedicine
  • videoconferences

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