Value stream mapping as a tool for systematic employee based improvement of the psychosocial work environment in hospitals

Problems in communication and coordination in hospitals often hamper operations and constitute important stress factor for the staff. A specific methodology (P-lean) based on value stream mapping (VSM) has been developed and tested in practice. Key processes with a potential for psychosocial strain are selected and analysed in employee groups. VSM is followed up by collection of data and development of solutions. Results from the practical test show that VSM and process data provide new insights to the employ-ees which help to improve the psychosocial work environment. However, working across departmental borders proved to be particular difficult.