Value Co-creation in the Interface Between City Logistics Provider and In-store Processes

Britta Gammelgaard; Christina Bech Godskesen Andersen; Jesper Aastrup

doi:10.1016/j.trpro.2016.02.032

Value Co-creation in the Interface Between City Logistics Provider and In-store Processes

Britta Gammelgaard, Christina Bech Godskesen Andersen, Jesper Aastrup

Copenhagen Business School

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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Abstract

This paper develops a framework for understanding how city logistics service co-creates value with users. The users’ perspective in city logistics research is limited, and value added services are rarely emphasized. The framework developed is based on literature on value in business markets, and in-store processes. Two case stores and their use of city logistics demonstrate how value is co-created when changes in delivery patterns and value added services affect especially the use of store employees. Further, we show that there is a barrier to the co-creation of value when services get close to core activities in-store operations.

Original language	English
Title of host publication	Proceedings of the Ninth International Conference on City Logistics
Editors	Eiichi Taniguchi, Russell G. Thompson
Number of pages	13
Volume	12
Place of Publication	Amsterdam
Publisher	Elsevier
Publication date	2016
Pages	787–799
DOIs	https://doi.org/10.1016/j.trpro.2016.02.032
Publication status	Published - 2016
Externally published	Yes
Event	The 9th International Conference on City Logistics - Tenerife, Canary Islands, Spain Duration: 17. Jun 2015 → 19. Jun 2015 Conference number: 9 http://citylogistics.org/conference/

Conference

Conference	The 9th International Conference on City Logistics
Number	9
Country/Territory	Spain
City	Tenerife, Canary Islands
Period	17/06/2015 → 19/06/2015
Internet address	http://citylogistics.org/conference/

Series	Transportation Research Procedia
Volume	12
ISSN	2352-1457

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10.1016/j.trpro.2016.02.032Licence: CC BY-NC-ND

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Gammelgaard, Britta ; Bech Godskesen Andersen, Christina ; Aastrup, Jesper. / Value Co-creation in the Interface Between City Logistics Provider and In-store Processes. Proceedings of the Ninth International Conference on City Logistics. editor / Eiichi Taniguchi ; Russell G. Thompson. Vol. 12 Amsterdam : Elsevier, 2016. pp. 787–799 (Transportation Research Procedia, Vol. 12).

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title = "Value Co-creation in the Interface Between City Logistics Provider and In-store Processes",

abstract = "This paper develops a framework for understanding how city logistics service co-creates value with users. The users{\textquoteright} perspective in city logistics research is limited, and value added services are rarely emphasized. The framework developed is based on literature on value in business markets, and in-store processes. Two case stores and their use of city logistics demonstrate how value is co-created when changes in delivery patterns and value added services affect especially the use of store employees. Further, we show that there is a barrier to the co-creation of value when services get close to core activities in-store operations.",

author = "Britta Gammelgaard and {Bech Godskesen Andersen}, Christina and Jesper Aastrup",

year = "2016",

doi = "10.1016/j.trpro.2016.02.032",

language = "English",

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editor = "Eiichi Taniguchi and Thompson, {Russell G.}",

booktitle = "Proceedings of the Ninth International Conference on City Logistics",

address = "Netherlands",

note = "The 9th International Conference on City Logistics ; Conference date: 17-06-2015 Through 19-06-2015",

url = "http://citylogistics.org/conference/",

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Gammelgaard, B, Bech Godskesen Andersen, C & Aastrup, J 2016, Value Co-creation in the Interface Between City Logistics Provider and In-store Processes. in E Taniguchi & RG Thompson (eds), Proceedings of the Ninth International Conference on City Logistics. vol. 12, Elsevier, Amsterdam, Transportation Research Procedia, vol. 12, pp. 787–799, The 9th International Conference on City Logistics, Tenerife, Canary Islands, Spain, 17/06/2015. https://doi.org/10.1016/j.trpro.2016.02.032

Value Co-creation in the Interface Between City Logistics Provider and In-store Processes. / Gammelgaard, Britta; Bech Godskesen Andersen, Christina; Aastrup, Jesper.
Proceedings of the Ninth International Conference on City Logistics. ed. / Eiichi Taniguchi; Russell G. Thompson. Vol. 12 Amsterdam: Elsevier, 2016. p. 787–799 (Transportation Research Procedia, Vol. 12).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AU - Aastrup, Jesper

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PY - 2016

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N2 - This paper develops a framework for understanding how city logistics service co-creates value with users. The users’ perspective in city logistics research is limited, and value added services are rarely emphasized. The framework developed is based on literature on value in business markets, and in-store processes. Two case stores and their use of city logistics demonstrate how value is co-created when changes in delivery patterns and value added services affect especially the use of store employees. Further, we show that there is a barrier to the co-creation of value when services get close to core activities in-store operations.

AB - This paper develops a framework for understanding how city logistics service co-creates value with users. The users’ perspective in city logistics research is limited, and value added services are rarely emphasized. The framework developed is based on literature on value in business markets, and in-store processes. Two case stores and their use of city logistics demonstrate how value is co-created when changes in delivery patterns and value added services affect especially the use of store employees. Further, we show that there is a barrier to the co-creation of value when services get close to core activities in-store operations.

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DO - 10.1016/j.trpro.2016.02.032

M3 - Article in proceedings

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T3 - Transportation Research Procedia

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EP - 799

BT - Proceedings of the Ninth International Conference on City Logistics

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Gammelgaard B, Bech Godskesen Andersen C, Aastrup J. Value Co-creation in the Interface Between City Logistics Provider and In-store Processes. In Taniguchi E, Thompson RG, editors, Proceedings of the Ninth International Conference on City Logistics. Vol. 12. Amsterdam: Elsevier. 2016. p. 787–799. (Transportation Research Procedia, Vol. 12). doi: 10.1016/j.trpro.2016.02.032

Value Co-creation in the Interface Between City Logistics Provider and In-store Processes

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