Understanding the customer complaint recovery process on social media: Social impact of virtual presence

Thomas Reimer, Banu Aysolmaz

Research output: Contribution to conference without publisher/journalPaperResearchpeer-review

Original languageEnglish
Publication date2019
Publication statusPublished - 2019
Externally publishedYes
EventQUIS symposium: Advancing Service Research and Practice - Karlstad, Sweden
Duration: 10. Jun 201913. Jun 2019

Conference

ConferenceQUIS symposium
CountrySweden
CityKarlstad
Period10/06/201913/06/2019

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