The influence of personality and emotions on customer (self-)satisfaction

Kurt Matzler, Rita Faullant, Birgit Renzl, Verena Leiter

Research output: Contribution to conference without publisher/journal › Paper › Research › peer-review

Original language	English
Publication date	Jun 2005
Publication status	Published - Jun 2005
Externally published	Yes
Event	3rd International Conference on: Business, Economics, Management and Marketing - Athens Institute for Education and Research, Athen, Greece Duration: 16. Jun 2005 → 18. Jun 2005

Conference	3rd International Conference on: Business, Economics, Management and Marketing
Location	Athens Institute for Education and Research
Country/Territory	Greece
City	Athen
Period	16/06/2005 → 18/06/2005

Cite this

@conference{407ef5a89ec84a4ea121e745cdd808bb,

title = "The influence of personality and emotions on customer (self-)satisfaction",

author = "Kurt Matzler and Rita Faullant and Birgit Renzl and Verena Leiter",

year = "2005",

month = jun,

language = "English",

note = "3rd International Conference on: Business, Economics, Management and Marketing ; Conference date: 16-06-2005 Through 18-06-2005",

}