That did not go as planned! Reflections on service delivery in Danish professional football

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Abstract

Studies within organizational psychology in sport and the experience of practitioners point to the fact that working within an environment means providing services where there are other distracting influences, such as organizational stress, change, pressure, external demands, media intrusion, contract negotiations and the presence of agents (Nesti, 2010). Moreover, researchers highlight the existence of poor employment practices having direct and indirect implications for on-field performance following organizational changes (Wagstaff & Larner, 2015). This presentation highlight that practitioner’s need to be aware of how results affect organizational changes (e.g., changing coaches) and how organizational change affects his or her services in a professional sports organization. There is a need for practitioners to integrate the notions of self-reflexivity and cultural sensitivity into his or her professional philosophy when entering a professional sports organization; and having an eye on several “logics” operating in the organization. In good times logics co-exist peacefully and it might seem to be a strong and coherent culture, but in “crisis” and adversity they cannot co-exist and in soccer the “short-termism” will apparently prevail. Thus the similar organizational set-up can act differently according to shifting situations and processes within the club. Practitioners entering a professional organization need to have some political acuity, because the contexts are changing. These circumstances imply that the practitioner needs to know that changes will occur when results are poor.
Original languageEnglish
Publication date2019
Publication statusPublished - 2019
Event15th European Congress of Sport and Exercise Psychology - University of Munster, Munster, Germany
Duration: 15. Jul 201920. Jul 2019
Conference number: 15
https://www.fepsac2019.eu

Conference

Conference15th European Congress of Sport and Exercise Psychology
Number15
LocationUniversity of Munster
Country/TerritoryGermany
CityMunster
Period15/07/201920/07/2019
Internet address

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