Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction

Caroline Fischer*, Matthias Döring*

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

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Abstract

Purpose: This study aims to examine the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively. Design/methodology/approach: The hypotheses are tested with data from the US Federal Employee Viewpoint Survey from 2018. Additionally, results are replicated with earlier waves of the survey. Findings: Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially. Practical implications: This study confirms that managers should provide room for social interactions when introducing knowledge management practices. Originality/value: The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role in success in addition to the diffusion of information itself.

Original languageEnglish
JournalInternational Journal of Public Sector Management
Volume35
Issue number1
Pages (from-to)76-93
ISSN0951-3558
DOIs
Publication statusPublished - 3. Jan 2022

Keywords

  • Federal employee viewpoint survey
  • Job satisfaction
  • Knowledge management
  • Knowledge sharing
  • Self-determination theory

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