Strategic business transformation through technology convergence: implications from General Electric's industrial internet initiative

Nivedita Agarwal, Alexander Brem

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Technology adoption is crucial for an organisation to remain competitive in the marketplace. Traditionally, two technologies - operational technology (OT) and information technology (IT) - have operated independently from one another; however, technological advancements that businesses are experiencing have increased the overlap and convergence of these two areas. Industrial organisations are investing heavily in the integration and alignment of these technologies and expect to benefit in several ways from this convergence, such as through increased productivity, reduction in cost, and real-time intelligence. This paper presents the case of General Electric (GE) and studies the various transitional phases and transformation dimensions that GE is experiencing, to manage this technology convergence. The evaluation of GE's experience indicates that convergence-related business transformation is nonlinear, and that some dimensions and stages of transformation previously thought to be relevant may not be pertinent for successful business transformations through technology convergence.
Original languageEnglish
JournalInternational Journal of Technology Management
Volume67
Issue number2/3/4
Pages (from-to)196 - 214
ISSN0267-5730
DOIs
Publication statusPublished - Mar 2015

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Internet
Industry
Information technology
Business transformation
World Wide Web
General Electric
intelligence
Productivity
productivity
information technology
costs
evaluation
Costs
experience

Cite this

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Strategic business transformation through technology convergence : implications from General Electric's industrial internet initiative. / Agarwal, Nivedita; Brem, Alexander.

In: International Journal of Technology Management, Vol. 67 , No. 2/3/4, 03.2015, p. 196 - 214.

Research output: Contribution to journalJournal articleResearchpeer-review

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