| Translated title of the contribution | Service Management |
|---|---|
| Original language | German |
| Title of host publication | Lexikon der Betriebswirtschaftslehre |
| Editors | Hans Corsten, Ralf Goessinger |
| Publisher | Oldenbourg Wissenschaftsverlag |
| Publication date | 2008 |
| Edition | 5. |
| Pages | 166-169 |
| ISBN (Print) | 978-3-486-58717-3 |
| Publication status | Published - 2008 |
| Externally published | Yes |
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