Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation

Kurt Matzler; Rita Faullant

Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation

University of Klagenfurt

Research output: Contribution to conference without publisher/journal › Paper › Research › peer-review

Original language	English
Publication date	2006
Publication status	Published - 2006
Externally published	Yes
Event	EMAC Conference - Athen, Greece Duration: 23. May 2006 → 26. May 2006

Conference

Conference	EMAC Conference
Country/Territory	Greece
City	Athen
Period	23/05/2006 → 26/05/2006

Cite this

@conference{6ffaa486ca484496a26f09b6a2823a80,

title = "Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation",

author = "Kurt Matzler and Rita Faullant",

year = "2006",

language = "English",

note = "EMAC Conference ; Conference date: 23-05-2006 Through 26-05-2006",

}

Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation. / Matzler, Kurt; Faullant, Rita.
2006. Paper presented at EMAC Conference, Athen, Greece.

Research output: Contribution to conference without publisher/journal › Paper › Research › peer-review