Robot use cases for real needs

A large-scale ethnographic case study

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Abstract

This article discusses the process of developing robot use cases using large-scale ethnographic observation as a starting point. In particular, during 296 hours of ethnographic observation of the workflows at seventeen departments at Odense University Hospital, 607 processes were described and subsequently annotated. The ethnographic method provided rich, contextually situated data that can be searched and categorized for use case development, which is illustrated on an example use case, describing the process and illustrating the type of data elicited, discussing the problems encountered and providing downloadable tools for other researchers interested in similar approaches to use case development.
Original languageEnglish
JournalPaladyn: Journal of Behavioral Robotics
Volume10
Issue number1
Pages (from-to)193-206
ISSN2080-9778
DOIs
Publication statusPublished - 2019

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Observation
Robots
Workflow
Research Personnel

Keywords

  • ethnography
  • health care
  • innovation
  • use case development
  • welfare robots

Cite this

@article{14332213115f4048b9f9572265d6e30a,
title = "Robot use cases for real needs: A large-scale ethnographic case study",
abstract = "This article discusses the process of developing robot use cases using large-scale ethnographic observation as a starting point. In particular, during 296 hours of ethnographic observation of the workflows at seventeen departments at Odense University Hospital, 607 processes were described and subsequently annotated. The ethnographic method provided rich, contextually situated data that can be searched and categorized for use case development, which is illustrated on an example use case, describing the process and illustrating the type of data elicited, discussing the problems encountered and providing downloadable tools for other researchers interested in similar approaches to use case development.",
keywords = "ethnography, health care, innovation, use case development, welfare robots",
author = "Leon Bodenhagen and Kerstin Fischer and Winther, {Trine Straarup} and Langedijk, {Rosalyn M.} and Skj{\o}th, {Mette Maria}",
year = "2019",
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language = "English",
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T2 - A large-scale ethnographic case study

AU - Bodenhagen, Leon

AU - Fischer, Kerstin

AU - Winther, Trine Straarup

AU - Langedijk, Rosalyn M.

AU - Skjøth, Mette Maria

PY - 2019

Y1 - 2019

N2 - This article discusses the process of developing robot use cases using large-scale ethnographic observation as a starting point. In particular, during 296 hours of ethnographic observation of the workflows at seventeen departments at Odense University Hospital, 607 processes were described and subsequently annotated. The ethnographic method provided rich, contextually situated data that can be searched and categorized for use case development, which is illustrated on an example use case, describing the process and illustrating the type of data elicited, discussing the problems encountered and providing downloadable tools for other researchers interested in similar approaches to use case development.

AB - This article discusses the process of developing robot use cases using large-scale ethnographic observation as a starting point. In particular, during 296 hours of ethnographic observation of the workflows at seventeen departments at Odense University Hospital, 607 processes were described and subsequently annotated. The ethnographic method provided rich, contextually situated data that can be searched and categorized for use case development, which is illustrated on an example use case, describing the process and illustrating the type of data elicited, discussing the problems encountered and providing downloadable tools for other researchers interested in similar approaches to use case development.

KW - ethnography

KW - health care

KW - innovation

KW - use case development

KW - welfare robots

U2 - 10.1515/pjbr-2019-0014

DO - 10.1515/pjbr-2019-0014

M3 - Journal article

VL - 10

SP - 193

EP - 206

JO - Paladyn: Journal of Behavioral Robotics

JF - Paladyn: Journal of Behavioral Robotics

SN - 2080-9778

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ER -