Prioritizing B2B marketing capabilities: Crossvergence in advanced and emerging economies

Roberto Mora Cortez*, Pedro Hidalgo

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

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Abstract

Marketing capabilities in business-to-business (B2B) settings are increasingly gaining attention of international business managers and scholars. However, research has not examined which B2B marketing capabilities are most influential across developed and emerging economies from a firm performance view. Selecting the most potentially relevant marketing capabilities is driven by an executive panel and prior literature. Drawing on the crossvergence phenomenon, this study presents an empirical test of a parsimonious conceptual model, identifying the key capabilities driving customer satisfaction, sales revenue, and profitability at the strategic business unit (SBU) level. Using data from 702 senior managers in the United States (US), Denmark, and Chile, the authors find the convergence and divergence of B2B marketing capabilities influence. In particular, the results indicate that three capabilities are universal to marketing practice: (1) segmentation and targeting capability as the baseline for cultivating a higher-order marketing capability; (2) pricing capability as the main driver of SBU profitability; and (3) new offering development capability as the key driver of SBU customer satisfaction. Building over the findings, the study suggests that political view on the market, industry structure, and the more rational nature of B2B firms seem to be the pivotal tenets of the marketing capabilities convergence.

Original languageEnglish
JournalIndustrial Marketing Management
Volume105
Pages (from-to)422-438
ISSN0019-8501
DOIs
Publication statusPublished - Aug 2022

Bibliographical note

Publisher Copyright:
© 2022 The Authors

Keywords

  • Advanced economies
  • Business-to-business
  • Chile
  • Crossvergence
  • Emerging economies
  • Marketing capabilities

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