Prevention of bullying and conflicts at work: Process factors influencing the implementation and effects of interventions

Eva Gemze Mikkelsen, Annie Hogh, Louise Berg Puggaard

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Purpose - This paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions. Design/methodology/approach - The paper presents process evaluation data from an intervention study in two organizations. A quasi-experimental, process-oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings. Findings - Results indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified. Research limitations/implications - The use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups. Originality/value - The use of qualitative process-evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.

Original languageEnglish
JournalInternational Journal of Workplace Health Management
Volume4
Issue number1
Pages (from-to)84-100
ISSN1753-8351
DOIs
Publication statusPublished - 15. Apr 2011
Externally publishedYes

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Posters
Pamphlets
Public Sector
Workplace
Research Design
Research Personnel
Organizations
Control Groups
Research
Conflict (Psychology)
Bullying
Influencing factors
Factors
Design methodology
Public sector
Work place
Research design

Keywords

  • Bullying
  • Conflict management
  • Conflict resolution
  • Interpersonal relations
  • Workplace

Cite this

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title = "Prevention of bullying and conflicts at work: Process factors influencing the implementation and effects of interventions",
abstract = "Purpose - This paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions. Design/methodology/approach - The paper presents process evaluation data from an intervention study in two organizations. A quasi-experimental, process-oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings. Findings - Results indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified. Research limitations/implications - The use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups. Originality/value - The use of qualitative process-evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.",
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Prevention of bullying and conflicts at work : Process factors influencing the implementation and effects of interventions. / Mikkelsen, Eva Gemze; Hogh, Annie; Puggaard, Louise Berg.

In: International Journal of Workplace Health Management, Vol. 4, No. 1, 15.04.2011, p. 84-100.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

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T2 - Process factors influencing the implementation and effects of interventions

AU - Mikkelsen, Eva Gemze

AU - Hogh, Annie

AU - Puggaard, Louise Berg

PY - 2011/4/15

Y1 - 2011/4/15

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AB - Purpose - This paper aims tp prevent bullying and conflicts at work and to identify process factors associated with the implementation and effects of such interventions. Design/methodology/approach - The paper presents process evaluation data from an intervention study in two organizations. A quasi-experimental, process-oriented research design was used. The following interventions were implemented: lectures on bullying, courses in conflict prevention and management, dialogue meetings, the distribution of pamphlets, newsletters and posters as well as steering group meetings. Findings - Results indicate that participants benefited from the interventions, in particular the dialogue meetings and the courses in conflict prevention and management. Moreover, various factors stimulating or obstructing the implementation and effects of interventions were identified. Research limitations/implications - The use of process evaluation to document the phases of the study and relevant process factors is a major strength. However, the study only included two public sector workplaces and no control groups. Originality/value - The use of qualitative process-evaluation helped identify important process factors affecting the implementation of interventions and their perceived effects. The paper thus yields valuable knowledge to researchers and practitioners.

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