Performance measurement in SMEs

Literature review and results from a German case study

Alexander Brem*, Nico Kreusel, Christian Neusser

*Corresponding author for this work

Research output: Contribution to journalReviewResearchpeer-review

Abstract

A literature review of Performance Measurement Systems (PMS) in Small- and Medium-sized Enterprises (SMEs) shows that the main contributions focus on the development of theoretical models, but not on guidelines for practical implementation. In this context, an important neglected aspect is the general fitness or readiness of a SME to implement a PMS. Therefore, the aim of this paper is to determine critical prerequisites for a successful PMS implementation in SMEs. For this purpose, a case study in a German SME was conducted. The findings indicate that the existence of specific contingency factors - Corporate Strategy, software-based Enterprise Resource Planning (ERP) and Activity Based Costing (ABC) - strongly supports the successful implementation of a PMS and its later use. Hence, further research shall include these prerequisites as new variables determining the PMS process. Based on that, researchers and managers of SMEs can develop individual indicators to identify their own PMS readiness.

Original languageEnglish
JournalInternational Journal of Globalisation and Small Business
Volume2
Issue number4
Pages (from-to)411-427
Number of pages17
ISSN1479-3059
DOIs
Publication statusPublished - 1. May 2008

Fingerprint

Small and medium-sized enterprises
Performance measurement
Performance measurement system
Literature review
Readiness
Software
Enterprise resource planning
Contingency factors
Fitness
Activity-based costing
Managers
Corporate strategy
System implementation

Keywords

  • ABC
  • Activity Based Costing
  • Contingency factors
  • Enterprise Resource Planning
  • ERP
  • Management of small- and medium-sized enterprises
  • Performance measurement

Cite this

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title = "Performance measurement in SMEs: Literature review and results from a German case study",
abstract = "A literature review of Performance Measurement Systems (PMS) in Small- and Medium-sized Enterprises (SMEs) shows that the main contributions focus on the development of theoretical models, but not on guidelines for practical implementation. In this context, an important neglected aspect is the general fitness or readiness of a SME to implement a PMS. Therefore, the aim of this paper is to determine critical prerequisites for a successful PMS implementation in SMEs. For this purpose, a case study in a German SME was conducted. The findings indicate that the existence of specific contingency factors - Corporate Strategy, software-based Enterprise Resource Planning (ERP) and Activity Based Costing (ABC) - strongly supports the successful implementation of a PMS and its later use. Hence, further research shall include these prerequisites as new variables determining the PMS process. Based on that, researchers and managers of SMEs can develop individual indicators to identify their own PMS readiness.",
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Performance measurement in SMEs : Literature review and results from a German case study. / Brem, Alexander; Kreusel, Nico; Neusser, Christian.

In: International Journal of Globalisation and Small Business, Vol. 2, No. 4, 01.05.2008, p. 411-427.

Research output: Contribution to journalReviewResearchpeer-review

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