New dynamics of customer complaints on social media: Introducing data mining methods

Thomas Reimer, Banu Aysolmaz

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationFrontiers in Service Proceedings
Publication date2019
PagesSR 2-6
Publication statusPublished - 2019
Externally publishedYes

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