Merkmalsorientierte Ansätze der Qualitätsmessung

Translated title of the contribution: Measurement of Service Quality

Herbert Woratschek, Bastian Popp, Chris Horbel

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

Translated title of the contributionMeasurement of Service Quality
Original languageGerman
Title of host publicationHandbuch Dienstleistungsmanagement
EditorsHans Corsten, Stefan Roth
PublisherVahlen Verlag
Publication date2017
Pages1197-1217
ChapterF.1.3
ISBN (Print)978-3-8006-5242-6
Publication statusPublished - 2017

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