Key competences of outpatient nurses, as perceived by patients attending nurse-led clinics: an integrative review

Denise Pleh*, Elizabeth Emilie Rosted, Thora Grothe Thomsen

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Aim: The aim of this review was to identify key competences of outpatient nurses, as perceived by patients attending nurse-led clinics. Background: The increased demand for nurses to manage treatment and care in hospital outpatient clinics requires a better understanding of nurses' competences important to outpatients. Design: An integrative review using Whittemore and Knafl's five-stage model. Methods: Relevant studies were located by systematically searching PubMed, CINAHL and Scopus. A group of three researchers assessed the studies found and the quality of the included studies using the CASP tool. Data were extracted and analysed by thematic analyses. The current study was evaluated using PRISMA checklist. Results: Nine studies met the inclusion criteria. Three key competences emerged: providing access, sharing knowledge and establishing relationships. The key competences were supported by ten sub-themes that were characterised by nurses' actions and qualities, derived from the included studies. Conclusions: The identified key competences reflected a holistic approach that encompasses knowledge, skills and attitudes, indicating outpatient nurses being able to manage different ways of involving patients, which may lead to the consideration of outpatient consultations as a kind of negotiation, based on a respectful dialogue. Relevance to clinical practice: The findings are usable when optimising the performance and quality of the health workforce, including outpatient nurses, as recommended by WHO (World Health Organization, Global strategy on human resources for health: Workforce 2030, 2016). Furthermore, the identified knowledge emphasises the need for clinical skills training and academic education, specially targeted outpatient nurses, in order to enable the nurses to become experts in specific practice settings.

Original languageEnglish
JournalJournal of Clinical Nursing
Volume30
Issue number3-4
Pages (from-to)311-322
ISSN0962-1067
DOIs
Publication statusPublished - Feb 2021

Keywords

  • ambulatory
  • care needs
  • communication
  • competence
  • nursing
  • patient experiences
  • patient-centred care
  • review

Fingerprint

Dive into the research topics of 'Key competences of outpatient nurses, as perceived by patients attending nurse-led clinics: an integrative review'. Together they form a unique fingerprint.

Cite this