Improving Access to Healthcare with On-Line Medical Appointment System

Winnie Leung, Christian Nøhr

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearchpeer-review

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Access to medical care is in many countries an obstacle to timely health care and new technological options for improving the access are not fully utilized. In this project Business Process Modelling and Notation (BPMN) is applied to obtain an efficient, flexible and low cost medical appointment system for a medium size medical centre.

Original languageEnglish
Title of host publicationImproving Usability, Safety and Patient Outcomes with Health Information Technology
EditorsFrancis Lau, John A. Bartle-Clar, Gerry Bliss, Elisabeth M. Borycki, Karen L. Courtney, Alex Mu-Hsing Kuo, Andre Kushniruk, Helen Monkman, Abdul Vahabpour Roudsari
PublisherIOS Press
Publication date2019
ISBN (Print)978-1-61499-950-8
ISBN (Electronic)978-1-61499-951-5
Publication statusPublished - 2019
SeriesStudies in Health Technology and Informatics


  • Appointment scheduling
  • Business process reengineering
  • healthcare access
  • Costs and Cost Analysis
  • Hospitals
  • Patient Acceptance of Health Care
  • Delivery of Health Care
  • Health Services Accessibility
  • Education, Distance
  • Appointments and Schedules


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