Identifikation von Servicelücken bei Dienstleistungsunternehmen

Translated title of the contribution: Identification of Service Gaps: Using the ISL Approach in a Case Study of a Multi-Functional Sports Facility

Herbert Woratschek, Chris Horbel, Bastian Popp

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

Translated title of the contributionIdentification of Service Gaps: Using the ISL Approach in a Case Study of a Multi-Functional Sports Facility
Original languageGerman
Title of host publicationService Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen
EditorsMatthias H. J. Gouthier, Christian Coenen, Henning S. Schulze, Christoph Wegmann
Place of PublicationWiesbaden
PublisherSpringer Gabler
Publication date2007
Pages287-303
ISBN (Print)978-3-8349-0688-5
ISBN (Electronic)978-3-8349-9544-5
DOIs
Publication statusPublished - 2007
Externally publishedYes

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