How to audit a business process excellence implementation?

Niels Gorm Maly Rytter, Torben Knudby, Kim Hua Tan, Rikke Vestergaard Matthiesen, Chris Voss

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearch


Adopting Business Process Excellence (BPEX) practices successfully might appear straight forward, but studies report that few firms achieve the desired objectives. They produce islands of improvements, but fail to sustain the more long term effort and reap the full benefits of their investments. To address the gap, this paper presents a new, integrative BPEX audit method which organizations can use to benchmark their ongoing implementation efforts and results, evaluate progress, and identify specific actions to be done with the aim of developing not only a short term impact, but also long term sustainability of results and improvements.
Original languageEnglish
Title of host publicationProceedings of the 18th Annual EUROMA Conference on Exploring Interfaces
Number of pages10
PublisherCambridge University Press
Publication date2011
ISBN (Print)978-1-902546-93-3
Publication statusPublished - 2011
Externally publishedYes


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