From startup to scaleup: An interview study of the development of user experience work in a data-intensive company

Kati Kuusinen*, Martin Kjølbye Sørensen, Nicklas Mandrup Frederiksen, Niclas Kildahl Laugesen, Søren Holm Juul

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

Small startups often do not have the resources or the skills for upfront qualitative user studies and user experience design. Instead, they operate in market-driven environment where requirements are often invented and validated through frequent releases. The research on how startups do this in practice is scarce. Even less is known about what kind of engineering and user experience practices would help startups to survive and grow into successful businesses. This paper describes how user experience work emerged and grew in a data-intensive startup company operating in the financial sector in Denmark. The paper is based on the interviews of four persons with different roles in the startup. The emerging issues in user experience were found to be in the lack of skills in user experience and in balancing between the use of quantitative and qualitative user data. To conclude, it seems evident that startups would benefit from user experience practices but more research is needed to develop practices that would suit for this particular context.

Original languageEnglish
Title of host publicationHuman-Centered Software Engineering - 7th IFIP WG 13.2 International Working Conference, HCSE 2018, Revised Selected Papers
EditorsMarta Kristín Lárusdóttir, Marco Winckler, Kati Kuusinen, Philippe Palanque, Cristian Bogdan
PublisherSpringer
Publication date2019
Pages3-14
ISBN (Print)9783030059088
DOIs
Publication statusPublished - 2019
Event7th International Working Conference on Human-Centered Software Engineering, HCSE 2018 - Sophia Antipolis, France
Duration: 3. Sep 20185. Sep 2018

Conference

Conference7th International Working Conference on Human-Centered Software Engineering, HCSE 2018
Country/TerritoryFrance
CitySophia Antipolis
Period03/09/201805/09/2018
SeriesLecture Notes in Computer Science
Volume11262
ISSN0302-9743

Keywords

  • Agile development
  • Scaleup
  • Startup
  • User experience

Fingerprint

Dive into the research topics of 'From startup to scaleup: An interview study of the development of user experience work in a data-intensive company'. Together they form a unique fingerprint.

Cite this