Digital twins of organizations: a socio-technical view on challenges and opportunities for future research

Bastian Wurm*, Markus Becker, Brian T. Pentland, Kalle Lyytinen, Barbara Weber, Thomas Grisold, Jan Mendling, Waldemar Kremser

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

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Abstract

Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science, and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research.

Original languageEnglish
Article number23
JournalCommunications of the Association for Information Systems
Volume52
Issue numberJune
Pages (from-to)552-565
ISSN1529-3181
DOIs
Publication statusPublished - 2023

Keywords

  • Cyber-Physical Systems
  • Digital Model
  • Digital Shadow
  • Digital Twin

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