Abstract

Following publication of the original article [1], the authors reported an error in Tables 2 and 3. The numbers are placed wrongly or incorrectly aligned. The correct tables are given below. Obstetric complaint cases and all other hospital complaint cases filed by women (age 16–45) Obstetric care Other hospital care p-value Total complaint cases 216^ 759^^ Complaint case type, n (%) < 0.001 - Service - Compensation claim 6 (2.8) 98 (45.4) 26 (3.4) 575 (75.8) - Complaint 96 (44.4) 128 (16.9) - Missing 16 (7.4) 30 (4.0) Who filed the complaint, n (%) 0.12 - Family member 32 (14.8) 56 (7.4) - Patient 178 (82.4) 667 (87.9) - Unspecified/Other 6 (2.8) 36 (4.7) Staff groups the complaint refer to†, n (%) - Administrative 9 (4.2) 20 (2.6) - Physicians 137 (63.4) 651 (85.8) - Nursing and other medical staff (i.e. midwives) 143 (66.2) 82 (10.8) - Unspecified/Other 17 (7.9) 97 (12.8) ^ obstetric complaint cases at OUH, SLB, SHS in the period of 1/1 2016 to 31/6 2021 ^^ complaint cases regarding all other hospital at OUH services in the period of 1/1 2016 to 31/12 2020 † Each complaint case could refer to multiple staff groups. No group p-value was calculated Complaint categories, stages of care, severity and harm* in obstetric care vs. other hospital services^ Obstetric care Other hospital care p-value Total number of complaint problems in the filed complaints, n 728 1,552 Complaint problems per case, median [IQR] 3; [1;5] 2 [1;2] < 0.001 Problem categories, n (%) < 0.001 • Quality 225 (30.9) 608 (39.2) • Safety 147 (20.2) 359 (23.1) • Environment 67 (9.2) 51 (3.3) • Institutional processes 52 (7.1) 134 (8.6) • Listening 105 (14.4) 172 (11.1) • Communication 62 (8.5) 117 (7.5) • Respect and patient rights 70 (9.6) 111 (7.2) Stages of care for complaint problem items, n (%) < 0.001 • Admission 39 (5.4) 49 (3.2) • Examination/diagnosis 179 (24.6) 453 (29.2) • Care on ward 207 (28.4) 120 (7.7) • Operation/procedures 213 (29.3) 595 (38.4) • Discharge/transfers 29 (4) 33 (2.1) • Other/unspecified 11 (1.5) 74 (4.8) • Missing 50 (6.9) 228 (14.7) Severity, n (%)† 0.64 • Low 144 (19.8) 285 (18.4) • Medium 365 (50.1) 807 (52.0) • High 219 (30.1) 460 (29.6) Harm, n (%)† < 0.001 • Minimal 56 (7.7) 143 (9.2) • Minor 100 (13.7) 130 (8.4) • Moderate 263 (36.1) 375 (24.2) • Major 140 (19.2) 614 (39.6) • Catastrophic 161 (22.1) 255 (16.4) • N/A 8 (1.1) 35 (2.3) * Using the HCAT taxonomy for coding ^ For women in the age of 16 to 45 years † Level of harm relates to the outcome as described by the patient, and severity relates to the potential hazard of a given problem independent of actual harm The original article has been corrected.

Original languageEnglish
Article number97
JournalBMC Pregnancy and Childbirth
Volume24
Number of pages3
ISSN1471-2393
DOIs
Publication statusPublished - 31. Jan 2024

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Dive into the research topics of 'Correction: Using complaints from obstetric care for improving women’s birth experiences – a cross sectional study (BMC Pregnancy and Childbirth, (2023), 23, 1, (705), 10.1186/s12884-023-06022-5)'. Together they form a unique fingerprint.

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