Coping with Information Technology Downtime in Hospitals: A Scoping Study

Jackline Bamdeg, Thomas Schmidt

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Abstract

Downtime of information systems is a universal challenge faced by health care institutions. Regardless of whether downtime is planned or unplanned, the unavailability of essential information requires alternative solutions. In this paper, we conduct a scoping review of how hospitals deal with downtime. A total of 13 papers were included in the final analysis, and we found that coping can be grouped into three strategies; 1) Increasing communication, 2) Analog fallback, and 3) Restricted redundant systems. As the majority of coping mechanisms are related to increasing communication and analog fall back, our findings point to the importance of customizing coping mechanisms for individual healthcare institutions.

Original languageEnglish
Title of host publicationThe Importance of Health Informatics in Public Health during a Pandemic
EditorsJohn Mantas, Arie Hasman, Mowafa S. Househ, Parisis Gallos, Emmanouil Zoulias
Volume272
PublisherIOS Press
Publication date26. Jun 2020
Pages147-150
ISBN (Print)978-1-64368-092-7
ISBN (Electronic)978-1-64368-093-4
DOIs
Publication statusPublished - 26. Jun 2020
Event18th annual International Conference on Informatics, Management, and Technology in Healthcare - Athens, Greece
Duration: 3. Jul 20205. Jul 2020

Conference

Conference18th annual International Conference on Informatics, Management, and Technology in Healthcare
CountryGreece
CityAthens
Period03/07/202005/07/2020
SeriesStudies in Health Technology and Informatics
ISSN0926-9630

Keywords

  • Coping
  • Downtime
  • Failure
  • Health Information Systems

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