Conflict management: A qualitative study of mental health staff’s perceptions of factors that may influence conflicts with forensic mental health inpatients

Frederik Gildberg*, Janni Petersen Fallesen, Dorit Vogn, John Baker, Frans Fluttert

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

Internationally, clinical services are under pressure to reduce their use of restrictive practices. The aim was to explore how mental health nurses and nursing assistants perceive conflict and their use of restrictive practices with mental health inpatients in forensic mental health care. A total of 24 semi-structured interviews with forensic mental health staff were conducted and analysed using thematic analysis. The findings propose a dynamic model that explains how tolerance of potential conflict situations changes depending on individual staff members' perceptions of patients and colleagues, and their relationships.

Original languageEnglish
JournalArchives of Psychiatric Nursing
Volume35
Issue number5
Pages (from-to)407-417
ISSN0883-9417
DOIs
Publication statusPublished - Oct 2021

Keywords

  • Conflict
  • Professional-patient relations
  • Qualitative research
  • Staff attitude
  • Violence

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