Are variety seekers bad customers? -: An analysis of the role of recommendations in the service profit chain

Herbert Woratschek, Chris Horbel

Research output: Contribution to journalJournal articleResearchpeer-review

Original languageEnglish
JournalJournal of Relationship Marketing
Volume4
Issue number3
Pages (from-to)43-57
DOIs
Publication statusPublished - 2006
Externally publishedYes

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