An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs

Marco Alfano; John Kellett; Biagio Lenzitti; Markus Helfert

doi:10.1007/978-3-031-26438-2_14

An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs

Marco Alfano^*, John Kellett, Biagio Lenzitti, Markus Helfert

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Most members of the public, including patients, usually obtain health information from Web searches using generic search engines, which is often overwhelming, too generic, and of poor quality. Although patients may be better informed, they are often none the wiser and not empowered to communicate with medical professionals so that their care is compatible with their needs, values, and best interests. Intelligent Empowering Agents (IEA) use AI to filter medical information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a prototype of an IEA that dialogues with the user in simple language, collects health information from the Web, and provides tailored, easily understood, and trusted information. It empowers users to create their own comprehensive and objective opinion on health matters that concern them. This paper describes the IEA main characteristics and presents the results of subjective and objective tests carried out to assess the effectiveness of the IEA.

Original language	English
Title of host publication	Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers
Editors	Luca Longo, Ruairi O’Reilly
Number of pages	14
Publisher	Springer Science+Business Media
Publication date	2023
Pages	175-188
ISBN (Print)	9783031264375
DOIs	https://doi.org/10.1007/978-3-031-26438-2_14
Publication status	Published - 2023
Event	30th Irish Conference on Artificial Intelligence and Cognitive Science, AICS 2022 - Munster, Ireland Duration: 8. Dec 2022 → 9. Dec 2022

Conference

Conference	30th Irish Conference on Artificial Intelligence and Cognitive Science, AICS 2022
Country/Territory	Ireland
City	Munster
Period	08/12/2022 → 09/12/2022

Series	Communications in Computer and Information Science
Volume	1662 CCIS
ISSN	1865-0929

Bibliographical note

Publisher Copyright:
© 2023, The Author(s).

Keywords

Artificial Intelligence
Big data
Digital health
Intelligent agents
Machine learning
Patient empowerment
Tailored health communication

Documents & Links

10.1007/978-3-031-26438-2_14Licence: CC BY

Cite this

Alfano, M., Kellett, J., Lenzitti, B., & Helfert, M. (2023). An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. In L. Longo, & R. O’Reilly (Eds.), Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers (pp. 175-188). Springer Science+Business Media. Communications in Computer and Information Science Vol. 1662 CCIS https://doi.org/10.1007/978-3-031-26438-2_14

Alfano, Marco ; Kellett, John ; Lenzitti, Biagio et al. / An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers. editor / Luca Longo ; Ruairi O’Reilly. Springer Science+Business Media, 2023. pp. 175-188 (Communications in Computer and Information Science, Vol. 1662 CCIS).

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title = "An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs",

abstract = "Most members of the public, including patients, usually obtain health information from Web searches using generic search engines, which is often overwhelming, too generic, and of poor quality. Although patients may be better informed, they are often none the wiser and not empowered to communicate with medical professionals so that their care is compatible with their needs, values, and best interests. Intelligent Empowering Agents (IEA) use AI to filter medical information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a prototype of an IEA that dialogues with the user in simple language, collects health information from the Web, and provides tailored, easily understood, and trusted information. It empowers users to create their own comprehensive and objective opinion on health matters that concern them. This paper describes the IEA main characteristics and presents the results of subjective and objective tests carried out to assess the effectiveness of the IEA.",

keywords = "Artificial Intelligence, Big data, Digital health, Intelligent agents, Machine learning, Patient empowerment, Tailored health communication",

author = "Marco Alfano and John Kellett and Biagio Lenzitti and Markus Helfert",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s).; 30th Irish Conference on Artificial Intelligence and Cognitive Science, AICS 2022 ; Conference date: 08-12-2022 Through 09-12-2022",

year = "2023",

doi = "10.1007/978-3-031-26438-2_14",

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Alfano, M, Kellett, J, Lenzitti, B & Helfert, M 2023, An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. in L Longo & R O’Reilly (eds), Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers. Springer Science+Business Media, Communications in Computer and Information Science, vol. 1662 CCIS, pp. 175-188, 30th Irish Conference on Artificial Intelligence and Cognitive Science, AICS 2022, Munster, Ireland, 08/12/2022. https://doi.org/10.1007/978-3-031-26438-2_14

An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. / Alfano, Marco; Kellett, John; Lenzitti, Biagio et al.

Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers. ed. / Luca Longo; Ruairi O’Reilly. Springer Science+Business Media, 2023. p. 175-188 (Communications in Computer and Information Science, Vol. 1662 CCIS).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs

AU - Alfano, Marco

AU - Kellett, John

AU - Lenzitti, Biagio

AU - Helfert, Markus

PY - 2023

Y1 - 2023

N2 - Most members of the public, including patients, usually obtain health information from Web searches using generic search engines, which is often overwhelming, too generic, and of poor quality. Although patients may be better informed, they are often none the wiser and not empowered to communicate with medical professionals so that their care is compatible with their needs, values, and best interests. Intelligent Empowering Agents (IEA) use AI to filter medical information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a prototype of an IEA that dialogues with the user in simple language, collects health information from the Web, and provides tailored, easily understood, and trusted information. It empowers users to create their own comprehensive and objective opinion on health matters that concern them. This paper describes the IEA main characteristics and presents the results of subjective and objective tests carried out to assess the effectiveness of the IEA.

AB - Most members of the public, including patients, usually obtain health information from Web searches using generic search engines, which is often overwhelming, too generic, and of poor quality. Although patients may be better informed, they are often none the wiser and not empowered to communicate with medical professionals so that their care is compatible with their needs, values, and best interests. Intelligent Empowering Agents (IEA) use AI to filter medical information and assist the user in the understanding of health information about specific complaints or health in general. We have designed and developed a prototype of an IEA that dialogues with the user in simple language, collects health information from the Web, and provides tailored, easily understood, and trusted information. It empowers users to create their own comprehensive and objective opinion on health matters that concern them. This paper describes the IEA main characteristics and presents the results of subjective and objective tests carried out to assess the effectiveness of the IEA.

KW - Artificial Intelligence

KW - Big data

KW - Digital health

KW - Intelligent agents

KW - Machine learning

KW - Patient empowerment

KW - Tailored health communication

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DO - 10.1007/978-3-031-26438-2_14

M3 - Article in proceedings

AN - SCOPUS:85149928588

SN - 9783031264375

T3 - Communications in Computer and Information Science

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EP - 188

BT - Artificial Intelligence and Cognitive Science

A2 - Longo, Luca

A2 - O’Reilly, Ruairi

PB - Springer Science+Business Media

T2 - 30th Irish Conference on Artificial Intelligence and Cognitive Science, AICS 2022

Y2 - 8 December 2022 through 9 December 2022

ER -

Alfano M, Kellett J, Lenzitti B, Helfert M. An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs. In Longo L, O’Reilly R, editors, Artificial Intelligence and Cognitive Science : 30th Irish Conference, AICS 2022 Munster, Ireland, December 8–9, 2022 Revised Selected Papers. Springer Science+Business Media. 2023. p. 175-188. (Communications in Computer and Information Science, Vol. 1662 CCIS). doi: 10.1007/978-3-031-26438-2_14

An Intelligent Empowering Agent (IEA) to Provide Easily Understood and Trusted Health Information Appropriate to the User Needs

Abstract

Conference

Bibliographical note

Keywords

Documents & Links

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Cite this