@inbook{d4afb202e4054ea0a22ca6435bc06db0,
title = "A trifold research synthesis on AI-induced service automation",
author = "Matthias D{\"o}ring and Lisa Hohensinn",
year = "2024",
month = feb,
day = "8",
doi = "10.4337/9781802207347.00011",
language = "English",
isbn = "9781802207330",
series = "Elgar Handbooks in Public Administration and Management",
publisher = "Edward Elgar Publishing",
pages = "27–44",
editor = "Yannis Charalabidis and Rony Medaglia and {van Noordt}, Colin",
booktitle = "Research Handbook on Public Management and Artificial Intelligence",
}