Research output per year
Research output per year
Research output
Search results
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2020
Battling Fear, Building Trust: How Service Providers Manage Emotions When Consumers Fail
Riehle, R., Wieser, V. E. & Woermann, N., 2020, NA - Advances in Consumer Research Volume 48. Argo, J., Lowrey, T. M. & Schau, H. J. (eds.). Duluth, MN: Association for Consumer Research, p. 622-623Research output: Chapter in Book/Report/Conference proceeding › Conference abstract in proceedings › Research › peer-review