Abstract
Regular voluntary engagement is a basic resource for sports clubs that may also promote social cohesion and active citizenship. The satisfaction of volunteers is an imperative factor in this engagement, and the purpose of this article is to explore individual and organizational determinants of volunteer satisfaction in sports clubs. Theoretically, our study builds on the actor-theory concepts where volunteer satisfaction depends on subjective evaluations of expectations and experiences in a sports club (‘logic of situation’), so that positive evaluations lead to higher satisfaction and, hopefully, retention of volunteers. This research uses a sample of 8131 volunteers from 642 sports clubs in 10 European countries, and is the first analysis to combine determinants at the level of the club and the volunteer (multilevel). Results show that the most important determinants of satisfaction are the conditions of volunteering (recognition, support, leadership and material incentives) and the workload of volunteers. Surprisingly, club characteristics, size or having paid staff are not significant determinants of volunteer satisfaction. The results of this analysis can assist more effective volunteer management in sports clubs that are facing challenges of individualization and professionalization.
| Originalsprog | Engelsk |
|---|---|
| Tidsskrift | International Review for the Sociology of Sport |
| Vol/bind | 55 |
| Udgave nummer | 8 |
| Sider (fra-til) | 1074-1093 |
| ISSN | 1012-6902 |
| DOI | |
| Status | Udgivet - 1. dec. 2020 |
Finansiering
https://orcid.org/0000-0002-9993-8570 Nagel Siegfried University of Bern, Switzerland https://orcid.org/0000-0003-2952-090X Seippel Ørnulf Norwegian School of Sport Sciences, Norway Breuer Christoph Feiler Svenja German Sport University Cologne, Germany Elmose-Østerlund Karsten University of Southern Denmark, Denmark Llopis-Goig Ramon University of Valencia, Spain Nichols Geoff University of Sheffield, UK Perényi Szilvia University of Physical Education Budapest, Hungary Piątkowska Monika Józef Piłsudski University of Physical Education in Warsaw, Poland Scheerder Jeroen KU Leuven, Belgium Siegfried Nagel, Institute of Sports Science, University of Bern, Bremgartenstrasse 145, CH-3012 Bern, Switzerland. Email: [email protected] 10 2019 1012690219880419 © The Author(s) 2019 2019 International Sociology of Sport Association and SAGE Publications Regular voluntary engagement is a basic resource for sports clubs that may also promote social cohesion and active citizenship. The satisfaction of volunteers is an imperative factor in this engagement, and the purpose of this article is to explore individual and organizational determinants of volunteer satisfaction in sports clubs. Theoretically, our study builds on the actor-theory concepts where volunteer satisfaction depends on subjective evaluations of expectations and experiences in a sports club (‘logic of situation’), so that positive evaluations lead to higher satisfaction and, hopefully, retention of volunteers. This research uses a sample of 8131 volunteers from 642 sports clubs in 10 European countries, and is the first analysis to combine determinants at the level of the club and the volunteer (multilevel). Results show that the most important determinants of satisfaction are the conditions of volunteering (recognition, support, leadership and material incentives) and the workload of volunteers. Surprisingly, club characteristics, size or having paid staff are not significant determinants of volunteer satisfaction. The results of this analysis can assist more effective volunteer management in sports clubs that are facing challenges of individualization and professionalization. actor-theory concepts multilevel approach volunteer satisfaction volunteering sports clubs Erasmus+ Programme of the European Union edited-state corrected-proof The authors wish to acknowledge the valuable contribution to this article from research partners in the project ‘Social Inclusion and Volunteering in Sports Clubs in Europe’ (SIVSCE): Bjarne Ibsen, University of Southern Denmark; Elien Claes, KU Leuven, Belgium; Matthew James, University of Wales Trinity Saint David, UK; Dirk Steinbach, Leadership Academy, Germany; Jan-Willem van der Roest and Harold van der Werff, Mulier Institute, the Netherlands; Sylwia Gocłowska, Józef Piłsudski University of Physical Education in Warsaw, Poland; Jenny Adler Zwahlen and Julia Albrecht, University of Bern, Switzerland. Declaration of conflicting interests The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. Funding The author(s) disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This work was supported by the Erasmus + Sport program of the European Union [Grant Number 2014-3140/004]. ORCID iDs Siegfried Nagel https://orcid.org/0000-0002-9993-8570 Ørnulf Seippel https://orcid.org/0000-0003-2952-090X
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