User experience (UX) in business, management, and psychology: A bibliometric mapping of the current state of research

Laura Luther, Victor Tiberius*, Alexander Brem

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Abstrakt

User Experience (UX) describes the holistic experience of a user before, during, and after interaction with a platform, product, or service. UX adds value and attraction to their sole functionality and is therefore highly relevant for firms. The increased interest in UX has produced a vast amount of scholarly research since 1983. The research field is, therefore, complex and scattered. Conducting a bibliometric analysis, we aim at structuring the field quantitatively and rather abstractly. We employed citation analyses, co-citation analyses, and content analyses to evaluate productivity and impact of extant research. We suggest that future research should focus more on business and management related topics.

OriginalsprogEngelsk
Artikelnummer18
TidsskriftMultimodal Technologies and Interaction
Vol/bind4
Udgave nummer2
DOI
StatusUdgivet - 16. maj 2020

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