Trust me, I am Robot!

Conceptualizing interpersonal trust in the interaction between human patients and medical technology

Angelina Stoyanova, Jonas Drefeld, Stoyan Tanev, Jacob Nielsen

Publikation: Konferencebidrag uden forlag/tidsskriftPaperForskningpeer review

Resumé

The aim of this paper is to discuss some of the issues regarding the emergence of trust within the context of the interaction between human patients and medical rehabilitation technology based on robot system solutions. The starting assumption of the analysis is that the articulation of the emerging trust relationship is a key component of the use value of the robotic system and of the value proposition of the robotic system producers. The study is based on a qualitative research approach combining the phenomenological research paradigm with a grounded theory building approach based on multiple case studies. The investigation so far suggests that it will be necessary to conceptualize three types of trust – interpersonal, social trust and trust in automation. This knowledge is incorporated in a descriptive model that could be used by technology and application designers/developers to further refine their product design. The paper will conclude with a more detailed conceptual analysis of interpersonal trust in human-technology interactions. The personalization of technological artifacts or assigning personality to active objects has been considered as natural to human beings (Gombrich, 1972). The analysis will use some of the insights of Byzantine philosophy (Kapriev, 2005) regarding the distinction between the terms hypostasis (unique actualization of an essence) and prosopon (persona or person) to suggest a more general notion of interpersonality that could provide some additional insights to our study.
OriginalsprogEngelsk
Publikationsdato2014
StatusUdgivet - 2014
BegivenhedMatchpoints seminar - Aarhus, Danmark
Varighed: 22. maj 201424. maj 2014

Konference

KonferenceMatchpoints seminar
LandDanmark
ByAarhus
Periode22/05/201424/05/2014

Fingeraftryk

Robot
Medical technology
Interpersonal trust
Interaction
Robotics
Automation
Multiple case study
Value proposition
Research paradigms
Qualitative research
Use value
Grounded theory
Theory building
Articulation
Product design
Rehabilitation
Personalization
Social trust
Developer

Citer dette

Stoyanova, A., Drefeld, J., Tanev, S., & Nielsen, J. (2014). Trust me, I am Robot! Conceptualizing interpersonal trust in the interaction between human patients and medical technology. Afhandling præsenteret på Matchpoints seminar, Aarhus, Danmark.
Stoyanova, Angelina ; Drefeld, Jonas ; Tanev, Stoyan ; Nielsen, Jacob. / Trust me, I am Robot! Conceptualizing interpersonal trust in the interaction between human patients and medical technology. Afhandling præsenteret på Matchpoints seminar, Aarhus, Danmark.
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abstract = "The aim of this paper is to discuss some of the issues regarding the emergence of trust within the context of the interaction between human patients and medical rehabilitation technology based on robot system solutions. The starting assumption of the analysis is that the articulation of the emerging trust relationship is a key component of the use value of the robotic system and of the value proposition of the robotic system producers. The study is based on a qualitative research approach combining the phenomenological research paradigm with a grounded theory building approach based on multiple case studies. The investigation so far suggests that it will be necessary to conceptualize three types of trust – interpersonal, social trust and trust in automation. This knowledge is incorporated in a descriptive model that could be used by technology and application designers/developers to further refine their product design. The paper will conclude with a more detailed conceptual analysis of interpersonal trust in human-technology interactions. The personalization of technological artifacts or assigning personality to active objects has been considered as natural to human beings (Gombrich, 1972). The analysis will use some of the insights of Byzantine philosophy (Kapriev, 2005) regarding the distinction between the terms hypostasis (unique actualization of an essence) and prosopon (persona or person) to suggest a more general notion of interpersonality that could provide some additional insights to our study.",
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note = "Matchpoints seminar ; Conference date: 22-05-2014 Through 24-05-2014",

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Stoyanova, A, Drefeld, J, Tanev, S & Nielsen, J 2014, 'Trust me, I am Robot! Conceptualizing interpersonal trust in the interaction between human patients and medical technology' Paper fremlagt ved Matchpoints seminar, Aarhus, Danmark, 22/05/2014 - 24/05/2014, .

Trust me, I am Robot! Conceptualizing interpersonal trust in the interaction between human patients and medical technology. / Stoyanova, Angelina; Drefeld, Jonas; Tanev, Stoyan; Nielsen, Jacob.

2014. Afhandling præsenteret på Matchpoints seminar, Aarhus, Danmark.

Publikation: Konferencebidrag uden forlag/tidsskriftPaperForskningpeer review

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AU - Tanev, Stoyan

AU - Nielsen, Jacob

PY - 2014

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AB - The aim of this paper is to discuss some of the issues regarding the emergence of trust within the context of the interaction between human patients and medical rehabilitation technology based on robot system solutions. The starting assumption of the analysis is that the articulation of the emerging trust relationship is a key component of the use value of the robotic system and of the value proposition of the robotic system producers. The study is based on a qualitative research approach combining the phenomenological research paradigm with a grounded theory building approach based on multiple case studies. The investigation so far suggests that it will be necessary to conceptualize three types of trust – interpersonal, social trust and trust in automation. This knowledge is incorporated in a descriptive model that could be used by technology and application designers/developers to further refine their product design. The paper will conclude with a more detailed conceptual analysis of interpersonal trust in human-technology interactions. The personalization of technological artifacts or assigning personality to active objects has been considered as natural to human beings (Gombrich, 1972). The analysis will use some of the insights of Byzantine philosophy (Kapriev, 2005) regarding the distinction between the terms hypostasis (unique actualization of an essence) and prosopon (persona or person) to suggest a more general notion of interpersonality that could provide some additional insights to our study.

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Stoyanova A, Drefeld J, Tanev S, Nielsen J. Trust me, I am Robot! Conceptualizing interpersonal trust in the interaction between human patients and medical technology. 2014. Afhandling præsenteret på Matchpoints seminar, Aarhus, Danmark.