The Communicative Functions of Emoticons in Workplace E-Mails :-)

Karianne Skovholt, Anette Grønning, Anne Kankaanranta

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

CMC research presents emoticons as visual representations of writers' emotions. We argue that the emoticons in authentic workplace e-mails do not primarily indicate writers' emotions. Rather, they provide information about how an utterance is supposed to be interpreted. We show that emoticons function as contextualization cues, which serve to organize interpersonal relations in written interaction. They serve 3 communicative functions. First, when following signatures, emoticons function as markers of a positive attitude. Second, when following utterances that are intended to be interpreted as humorous, they are joke/irony markers. Third, they are hedges: when following expressive speech acts (such as thanks, greetings, etc.) they function as strengtheners and when following directives (such as requests, corrections, etc.) they function as softeners.


OriginalsprogEngelsk
TidsskriftJournal of Computer-Mediated Communication
Vol/bind19
Udgave nummer4
Sider (fra-til)780–797
ISSN1083-6101
DOI
StatusUdgivet - 10. jan. 2014

Citer dette

Skovholt, Karianne ; Grønning, Anette ; Kankaanranta, Anne. / The Communicative Functions of Emoticons in Workplace E-Mails :-). I: Journal of Computer-Mediated Communication. 2014 ; Bind 19, Nr. 4. s. 780–797.
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The Communicative Functions of Emoticons in Workplace E-Mails :-). / Skovholt, Karianne; Grønning, Anette; Kankaanranta, Anne.

I: Journal of Computer-Mediated Communication, Bind 19, Nr. 4, 10.01.2014, s. 780–797.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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