Thank you for sharing! How knowledge sharing and information availability affect public employees’ job satisfaction

Caroline Fischer, Matthias Döring

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Abstrakt

Purpose: This study aims to examine the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively. Design/methodology/approach: The hypotheses are tested with data from the US Federal Employee Viewpoint Survey from 2018. Additionally, results are replicated with earlier waves of the survey. Findings: Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially. Practical implications: This study confirms that managers should provide room for social interactions when introducing knowledge management practices. Originality/value: The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role in success in addition to the diffusion of information itself.

OriginalsprogEngelsk
TidsskriftInternational Journal of Public Sector Management
Vol/bind35
Udgave nummer1
Sider (fra-til)76-93
ISSN0951-3558
DOI
StatusUdgivet - 3. jan. 2022

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