Technology Uncertainty and Project Managers' Information Sharing - A comparative case study of two new product development projects

Lisbeth Brøde Jepsen, Perttu Dietrich

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Research has focused primarily on either intra-organizational information sharing (between actors within an organization) or inter-organizational information sharing (between organizations). This paper explores both intra- and inter-organizational information sharing and the role of technology uncertainty during various phases of new product development (NPD) projects. In this study, we compare two longitudinal NPD sub-projects that differ in uncertainty within the same large NPD project, in which the data source is the complete email exchange between a project manager and various actors (consisting of 3979 emails). The results show high levels of information sharing with the customer in both the early and late phases of high uncertainty. Interestingly, in the low uncertainty project, information sharing with the production department and the supplier is higher during the late phase of the NPD project. Unexpectedly, in both sub-projects, the project manager shares information with a wider range of both intra- and inter-organization actors in the early phases of the projects than in the late phases.
OriginalsprogEngelsk
TidsskriftInternational Journal of Innovation and Technology Management
Vol/bind11
Udgave nummer2
Sider (fra-til)1-29
ISSN0219-8770
DOI
StatusUdgivet - 2014

Fingeraftryk

Product development
Managers
Electronic mail
Uncertainty
New product development
Development projects
Project manager
Comparative case study
Information sharing

Citer dette

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Technology Uncertainty and Project Managers' Information Sharing - A comparative case study of two new product development projects. / Jepsen, Lisbeth Brøde; Dietrich, Perttu .

I: International Journal of Innovation and Technology Management, Bind 11, Nr. 2, 2014, s. 1-29.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

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AU - Jepsen, Lisbeth Brøde

AU - Dietrich, Perttu

PY - 2014

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N2 - Research has focused primarily on either intra-organizational information sharing (between actors within an organization) or inter-organizational information sharing (between organizations). This paper explores both intra- and inter-organizational information sharing and the role of technology uncertainty during various phases of new product development (NPD) projects. In this study, we compare two longitudinal NPD sub-projects that differ in uncertainty within the same large NPD project, in which the data source is the complete email exchange between a project manager and various actors (consisting of 3979 emails). The results show high levels of information sharing with the customer in both the early and late phases of high uncertainty. Interestingly, in the low uncertainty project, information sharing with the production department and the supplier is higher during the late phase of the NPD project. Unexpectedly, in both sub-projects, the project manager shares information with a wider range of both intra- and inter-organization actors in the early phases of the projects than in the late phases.

AB - Research has focused primarily on either intra-organizational information sharing (between actors within an organization) or inter-organizational information sharing (between organizations). This paper explores both intra- and inter-organizational information sharing and the role of technology uncertainty during various phases of new product development (NPD) projects. In this study, we compare two longitudinal NPD sub-projects that differ in uncertainty within the same large NPD project, in which the data source is the complete email exchange between a project manager and various actors (consisting of 3979 emails). The results show high levels of information sharing with the customer in both the early and late phases of high uncertainty. Interestingly, in the low uncertainty project, information sharing with the production department and the supplier is higher during the late phase of the NPD project. Unexpectedly, in both sub-projects, the project manager shares information with a wider range of both intra- and inter-organization actors in the early phases of the projects than in the late phases.

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