Staff acting resiliently at two hospital wards

Bettina Ravnborg Thude, Andreas Granhof Juhl, Egon Stenager, Christian von Plessen, Erik Hollnagel

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

PURPOSE: The purpose of this paper is to understand how the hospital staff (nurses and physicians) at two hospital wards have coped with everyday work having leaders in conflict or longer periods without one or the other leader and whether the way the staff handled the challenges was resilient.

DESIGN/METHODOLOGY/APPROACH: Through semi-structured interviews with the staff at the two wards, the authors analysed how the staff were working, if they had cooperation and interdisciplinary cooperation, how they would handle uncertainties and how they coped with the absence of their leaders.

FINDINGS: The staff at both wards were handling the everyday work in a resilient way. The authors argue that to increase the resilience in an organisation, leaders should acknowledge the need to establish strong emotional ties among staff and at the same time ensure role structures that make sense in the everyday work.

ORIGINALITY/VALUE: This study reports on original work and shows what decision makers could do to increase resilience in an organisation. This paper shows that the organisational context is important for the staff to act resiliently. As leaders come and go, it can be important for the stability of the organisation to promote the staff in acting resiliently independent of the leader situation.

OriginalsprogEngelsk
TidsskriftLeadership in Health Services
Vol/bind32
Udgave nummer3
Sider (fra-til)445-457
ISSN1751-1879
DOI
StatusUdgivet - 28. jun. 2019

Fingeraftryk

Uncertainty
Nurses
Interviews
Physicians

Citer dette

Thude, Bettina Ravnborg ; Juhl, Andreas Granhof ; Stenager, Egon ; von Plessen, Christian ; Hollnagel, Erik. / Staff acting resiliently at two hospital wards. I: Leadership in Health Services. 2019 ; Bind 32, Nr. 3. s. 445-457.
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Staff acting resiliently at two hospital wards. / Thude, Bettina Ravnborg; Juhl, Andreas Granhof; Stenager, Egon; von Plessen, Christian; Hollnagel, Erik.

I: Leadership in Health Services, Bind 32, Nr. 3, 28.06.2019, s. 445-457.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Staff acting resiliently at two hospital wards

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AU - Juhl, Andreas Granhof

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