Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation

Kurt Matzler; Rita Faullant

Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation

University of Klagenfurt

Publikation: Konferencebidrag uden forlag/tidsskrift › Paper › Forskning › peer review

Originalsprog	Engelsk
Publikationsdato	2006
Status	Udgivet - 2006
Udgivet eksternt	Ja
Begivenhed	EMAC Conference - Athen, Grækenland Varighed: 23. maj 2006 → 26. maj 2006

Konference

Konference	EMAC Conference
Land/Område	Grækenland
By	Athen
Periode	23/05/2006 → 26/05/2006

SDU link

Tjek adgangen til materialet i Syddansk Universitetsbiblioteks søgemaskine

Citationsformater

@conference{6ffaa486ca484496a26f09b6a2823a80,

title = "Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation",

author = "Kurt Matzler and Rita Faullant",

year = "2006",

language = "English",

note = "EMAC Conference ; Conference date: 23-05-2006 Through 26-05-2006",

}

Self-satisfaction as predictor of overall satisfaction in service contexts with high customer participation, and the impact of Neuroticism and Extraversion on performance evaluation. / Matzler, Kurt; Faullant, Rita.
2006. Paper præsenteret på EMAC Conference, Athen, Grækenland.

Publikation: Konferencebidrag uden forlag/tidsskrift › Paper › Forskning › peer review