Abstract
Background
Digital consultations (telephone, e-messages, and video) have become additional consultation formats to provide treatment and continuity of care for patients in today’s general practice. During pandemic times in Scandinavia and worldwide, telephone- and e-consultations have increased in number, and video consultations were rapidly implemented in general practice and out-of-hours services. To reach the full potential of care delivered through digital consultations, we need more insight into, when, and why general practitioners (GPs) utilise them and what gives them quality.
Aim and learning objectives
To facilitate knowledge exchange among Nordic colleagues regarding digital consultations for the benefit of future clinical work and research.
Methods and timetable
0-30 min: Introduction to digital consultation
30-70 min: Case-driven group discussion.
Case 1: Digital communication and interaction. Each digital consultation request different communication principles and doctor-patient interaction. How is relational quality and person-centred communication obtained in digital consultations? Is there a need to develop training for GPs in digital communication and how may this training be carried out?
Case 2: Equal access to care. Digital consultations may provide improved access to care but may also increase health inequities. Is the 'digital divide' present when using digital consultations? What motivates our choices of which digital consultation to use and for whom?
Case 3: Organization and implementation. Digital consultations are organized and implemented in various ways. Which factors facilitate and make implementation successful? How might organization- and implementation practices of digital consultation in daytime and out-of-hours services ensure quality 24/7?
70-90 min: Feedback from groups and ’take home key points’.
Conclusion
Discussion and exchange of experiences throughout the workshop will increase our knowledge regarding digital consultations.
Digital consultations (telephone, e-messages, and video) have become additional consultation formats to provide treatment and continuity of care for patients in today’s general practice. During pandemic times in Scandinavia and worldwide, telephone- and e-consultations have increased in number, and video consultations were rapidly implemented in general practice and out-of-hours services. To reach the full potential of care delivered through digital consultations, we need more insight into, when, and why general practitioners (GPs) utilise them and what gives them quality.
Aim and learning objectives
To facilitate knowledge exchange among Nordic colleagues regarding digital consultations for the benefit of future clinical work and research.
Methods and timetable
0-30 min: Introduction to digital consultation
30-70 min: Case-driven group discussion.
Case 1: Digital communication and interaction. Each digital consultation request different communication principles and doctor-patient interaction. How is relational quality and person-centred communication obtained in digital consultations? Is there a need to develop training for GPs in digital communication and how may this training be carried out?
Case 2: Equal access to care. Digital consultations may provide improved access to care but may also increase health inequities. Is the 'digital divide' present when using digital consultations? What motivates our choices of which digital consultation to use and for whom?
Case 3: Organization and implementation. Digital consultations are organized and implemented in various ways. Which factors facilitate and make implementation successful? How might organization- and implementation practices of digital consultation in daytime and out-of-hours services ensure quality 24/7?
70-90 min: Feedback from groups and ’take home key points’.
Conclusion
Discussion and exchange of experiences throughout the workshop will increase our knowledge regarding digital consultations.
| Originalsprog | Engelsk |
|---|---|
| Publikationsdato | 28. feb. 2022 |
| Status | Udgivet - 28. feb. 2022 |
| Begivenhed | The 22nd Nordic Congress of General Practice : On the Edge - Stavanger, Norge Varighed: 21. jun. 2022 → 23. jun. 2022 https://www.ncgp2022.no/ |
Konference
| Konference | The 22nd Nordic Congress of General Practice |
|---|---|
| Land/Område | Norge |
| By | Stavanger |
| Periode | 21/06/2022 → 23/06/2022 |
| Internetadresse |