Personality, basic emotions, and satisfaction: primary emotions in the mountaineering experience

Rita Faullant, Kurt Matzler, Todd A Mooradian

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Consumption-related emotions – usually operationalized as broad, summary dimensions such as positive and negative emotions or, alternatively, pleasure and arousal – have been shown to be influenced by enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially fear, can be primary (can precede cognitions), consumption-related emotions have heretofore been modeled as occurring concurrently with or consequent to cognitive appraisals. Our results show that two basic consumption-related emotions, fear and joy, are influenced by neuroticism and extraversion, respectively, and in turn and in conjunction with cognitive appraisals influence tourist satisfaction. Joy has direct effects on satisfaction that are not mediated by cognitions; fear’s inverse effects on satisfaction are fully mediated by cognitions. These findings extend understandings of trait/basic-emotion relationships and of basic emotions’ roles in satisfaction formation and also, importantly, demonstrate an instance of primary consumer emotions.
OriginalsprogEngelsk
TidsskriftTourism Management
Vol/bind32
Udgave nummer6
Sider (fra-til)1423-1430
ISSN0261-5177
DOI
StatusUdgivet - 2011
Udgivet eksterntJa

Citer dette

@article{900269a6f4a44a8b8d7daf60a1f4fbd5,
title = "Personality, basic emotions, and satisfaction: primary emotions in the mountaineering experience",
abstract = "Consumption-related emotions – usually operationalized as broad, summary dimensions such as positive and negative emotions or, alternatively, pleasure and arousal – have been shown to be influenced by enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially fear, can be primary (can precede cognitions), consumption-related emotions have heretofore been modeled as occurring concurrently with or consequent to cognitive appraisals. Our results show that two basic consumption-related emotions, fear and joy, are influenced by neuroticism and extraversion, respectively, and in turn and in conjunction with cognitive appraisals influence tourist satisfaction. Joy has direct effects on satisfaction that are not mediated by cognitions; fear’s inverse effects on satisfaction are fully mediated by cognitions. These findings extend understandings of trait/basic-emotion relationships and of basic emotions’ roles in satisfaction formation and also, importantly, demonstrate an instance of primary consumer emotions.",
author = "Rita Faullant and Kurt Matzler and Mooradian, {Todd A}",
year = "2011",
doi = "10.1016/j.tourman.2011.01.004",
language = "English",
volume = "32",
pages = "1423--1430",
journal = "Tourism Management",
issn = "0261-5177",
publisher = "Pergamon Press",
number = "6",

}

Personality, basic emotions, and satisfaction: primary emotions in the mountaineering experience. / Faullant, Rita; Matzler, Kurt; Mooradian, Todd A.

I: Tourism Management, Bind 32, Nr. 6, 2011, s. 1423-1430.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Personality, basic emotions, and satisfaction: primary emotions in the mountaineering experience

AU - Faullant, Rita

AU - Matzler, Kurt

AU - Mooradian, Todd A

PY - 2011

Y1 - 2011

N2 - Consumption-related emotions – usually operationalized as broad, summary dimensions such as positive and negative emotions or, alternatively, pleasure and arousal – have been shown to be influenced by enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially fear, can be primary (can precede cognitions), consumption-related emotions have heretofore been modeled as occurring concurrently with or consequent to cognitive appraisals. Our results show that two basic consumption-related emotions, fear and joy, are influenced by neuroticism and extraversion, respectively, and in turn and in conjunction with cognitive appraisals influence tourist satisfaction. Joy has direct effects on satisfaction that are not mediated by cognitions; fear’s inverse effects on satisfaction are fully mediated by cognitions. These findings extend understandings of trait/basic-emotion relationships and of basic emotions’ roles in satisfaction formation and also, importantly, demonstrate an instance of primary consumer emotions.

AB - Consumption-related emotions – usually operationalized as broad, summary dimensions such as positive and negative emotions or, alternatively, pleasure and arousal – have been shown to be influenced by enduring personality traits and, in turn, to influence customer satisfaction. Experiential tourism activities such as mountaineering evoke powerful emotions that strongly influence tourist satisfaction. Although Zajonc (1980) proposed and more recent neurophysiological evidence confirms that emotions, especially fear, can be primary (can precede cognitions), consumption-related emotions have heretofore been modeled as occurring concurrently with or consequent to cognitive appraisals. Our results show that two basic consumption-related emotions, fear and joy, are influenced by neuroticism and extraversion, respectively, and in turn and in conjunction with cognitive appraisals influence tourist satisfaction. Joy has direct effects on satisfaction that are not mediated by cognitions; fear’s inverse effects on satisfaction are fully mediated by cognitions. These findings extend understandings of trait/basic-emotion relationships and of basic emotions’ roles in satisfaction formation and also, importantly, demonstrate an instance of primary consumer emotions.

U2 - 10.1016/j.tourman.2011.01.004

DO - 10.1016/j.tourman.2011.01.004

M3 - Journal article

VL - 32

SP - 1423

EP - 1430

JO - Tourism Management

JF - Tourism Management

SN - 0261-5177

IS - 6

ER -