Outpatients’ recall of information when provided with an audio recording

A mixed-methods study

Maiken Wolderslund*, Poul Erik Kofoed, René Holst, Karin Waidtløw, Jette Ammentorp

*Kontaktforfatter for dette arbejde

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Objective: While the ability to recall medical information is crucial, it is known to be a considerable challenge for many patients. Consequently, we aimed to investigate whether replay could enhance information recall and to explore the extent of information recall in a group of Danish outpatients. Methods: This study utilized a mixed-methods approach and evaluated patients’ recall by comparing seven key themes between the interviews and the recordings. A total of 33 patients were included from three outpatient clinics. Results: Overall, 61% of the information was recalled. However, the study could not confirm an effect of replay on patients’ information recall. Information recall was associated with age and information load. Accordingly, patients younger than 70 years had a 2.46 higher probability of recall (95%CI: 1.1–5.5, p = 0.027), whereas an increase in information load negatively influenced recall. Conclusion: The study power is insufficient to provide a definite answer to the hypothesis regarding a positive association between replay and recall. Patients’ information recall depended on the information theme, their age, and amount of information provided in the consultation. Practice implications: The critical consequences of information overload necessitate an increased awareness of how to prioritise information, particularly when communicating with older patients.

OriginalsprogEngelsk
TidsskriftPatient Education and Counseling
ISSN0738-3991
DOI
StatusE-pub ahead of print - 20. aug. 2019

Fingeraftryk

Outpatients
Ambulatory Care Facilities
Referral and Consultation
Interviews

Citer dette

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title = "Outpatients’ recall of information when provided with an audio recording: A mixed-methods study",
abstract = "Objective: While the ability to recall medical information is crucial, it is known to be a considerable challenge for many patients. Consequently, we aimed to investigate whether replay could enhance information recall and to explore the extent of information recall in a group of Danish outpatients. Methods: This study utilized a mixed-methods approach and evaluated patients’ recall by comparing seven key themes between the interviews and the recordings. A total of 33 patients were included from three outpatient clinics. Results: Overall, 61{\%} of the information was recalled. However, the study could not confirm an effect of replay on patients’ information recall. Information recall was associated with age and information load. Accordingly, patients younger than 70 years had a 2.46 higher probability of recall (95{\%}CI: 1.1–5.5, p = 0.027), whereas an increase in information load negatively influenced recall. Conclusion: The study power is insufficient to provide a definite answer to the hypothesis regarding a positive association between replay and recall. Patients’ information recall depended on the information theme, their age, and amount of information provided in the consultation. Practice implications: The critical consequences of information overload necessitate an increased awareness of how to prioritise information, particularly when communicating with older patients.",
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author = "Maiken Wolderslund and Kofoed, {Poul Erik} and Ren{\'e} Holst and Karin Waidtl{\o}w and Jette Ammentorp",
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Outpatients’ recall of information when provided with an audio recording : A mixed-methods study. / Wolderslund, Maiken; Kofoed, Poul Erik; Holst, René; Waidtløw, Karin; Ammentorp, Jette.

I: Patient Education and Counseling, 20.08.2019.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Outpatients’ recall of information when provided with an audio recording

T2 - A mixed-methods study

AU - Wolderslund, Maiken

AU - Kofoed, Poul Erik

AU - Holst, René

AU - Waidtløw, Karin

AU - Ammentorp, Jette

PY - 2019/8/20

Y1 - 2019/8/20

N2 - Objective: While the ability to recall medical information is crucial, it is known to be a considerable challenge for many patients. Consequently, we aimed to investigate whether replay could enhance information recall and to explore the extent of information recall in a group of Danish outpatients. Methods: This study utilized a mixed-methods approach and evaluated patients’ recall by comparing seven key themes between the interviews and the recordings. A total of 33 patients were included from three outpatient clinics. Results: Overall, 61% of the information was recalled. However, the study could not confirm an effect of replay on patients’ information recall. Information recall was associated with age and information load. Accordingly, patients younger than 70 years had a 2.46 higher probability of recall (95%CI: 1.1–5.5, p = 0.027), whereas an increase in information load negatively influenced recall. Conclusion: The study power is insufficient to provide a definite answer to the hypothesis regarding a positive association between replay and recall. Patients’ information recall depended on the information theme, their age, and amount of information provided in the consultation. Practice implications: The critical consequences of information overload necessitate an increased awareness of how to prioritise information, particularly when communicating with older patients.

AB - Objective: While the ability to recall medical information is crucial, it is known to be a considerable challenge for many patients. Consequently, we aimed to investigate whether replay could enhance information recall and to explore the extent of information recall in a group of Danish outpatients. Methods: This study utilized a mixed-methods approach and evaluated patients’ recall by comparing seven key themes between the interviews and the recordings. A total of 33 patients were included from three outpatient clinics. Results: Overall, 61% of the information was recalled. However, the study could not confirm an effect of replay on patients’ information recall. Information recall was associated with age and information load. Accordingly, patients younger than 70 years had a 2.46 higher probability of recall (95%CI: 1.1–5.5, p = 0.027), whereas an increase in information load negatively influenced recall. Conclusion: The study power is insufficient to provide a definite answer to the hypothesis regarding a positive association between replay and recall. Patients’ information recall depended on the information theme, their age, and amount of information provided in the consultation. Practice implications: The critical consequences of information overload necessitate an increased awareness of how to prioritise information, particularly when communicating with older patients.

KW - Audio recording

KW - Communication

KW - Information recall

KW - Outpatients

U2 - 10.1016/j.pec.2019.08.030

DO - 10.1016/j.pec.2019.08.030

M3 - Journal article

JO - Patient Education and Counseling

JF - Patient Education and Counseling

SN - 0738-3991

ER -