On the factors influencing banking satisfaction and loyalty: Evidence from Denmark

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@article{95e80674b45b4ebeac727e69cc7c0168,

title = "On the factors influencing banking satisfaction and loyalty: Evidence from Denmark",

keywords = "Bank satisfaction and loyalty;, Bank ethic and reputation, SERVPERF, Consumer Switching, Danish retail banking sector",

author = "Yingkui Yang and Jensen, \{Jan M{\o}ller\} and J{\o}rgensen, \{Ren{\'e} Heiberg\}",

year = "2025",

month = jun,

day = "19",

doi = "10.3390/businesses5020026",

language = "English",

volume = "5",

journal = "Businesses",

issn = "2673-7116",

publisher = "MDPI",

number = "2",

}

TY - JOUR

T1 - On the factors influencing banking satisfaction and loyalty: Evidence from Denmark

AU - Yang, Yingkui

AU - Jensen, Jan Møller

AU - Jørgensen, René Heiberg

PY - 2025/6/19

Y1 - 2025/6/19

KW - Bank satisfaction and loyalty;

KW - Bank ethic and reputation

KW - SERVPERF

KW - Consumer Switching

KW - Danish retail banking sector

U2 - 10.3390/businesses5020026

DO - 10.3390/businesses5020026

M3 - Journal article

SN - 2673-7116

VL - 5

JO - Businesses

JF - Businesses

IS - 2

M1 - 26

ER -