Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities

Mike Shorter; Bettina Minder; Jon Rogers; Matthias  Baldauf; Aurelio Todisco; Sabine Junginger; Aysun Aytac; Patricia Wolf

doi:10.1145/3532106.3533519

Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities

Mike Shorter^*, Bettina Minder, Jon Rogers, Matthias Baldauf, Aurelio Todisco, Sabine Junginger, Aysun Aytac, Patricia Wolf

^*Kontaktforfatter

Publikation: Kapitel i bog/rapport/konference-proceeding › Konferencebidrag i proceedings › Forskning › peer review

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Abstract

Voice assistants (VAs), typically promoted as omniscient conversational butlers, still remain below users’ expectations. Interaction designers seem to struggle bringing in user perspectives necessary to develop more meaningful VA applications beyond simple use cases such as playing music. One of the reasons might be the immateriality of cloud-based VA technology making it difficult to comprehend such complex and ever-evolving systems. In this paper, we investigate provotyping as a design tool for ‘materialising the immaterial’. In our case study, teams of multidisciplinary experts devised twelve provotypes to explore intangible VA technology.We present and discuss three generalisations in respect to the role of provotypes for the exploration of VAs. Our findings show provotypes can serve as the necessary props by which we can bring in missing perspectives around this technology and generate material which enables designers to speculate, debate, and sketch out ideas for meaningful futures of VA applications.

Originalsprog	Engelsk
Titel	DIS ’22 : Designing Interactive Systems Conference
Redaktører	Florian Mueller, Stefan Greuter, Rohit Ashok Khot, Penny Sweetser, Marianna Obrist
Forlag	Association for Computing Machinery
Publikationsdato	13. jun. 2022
Sider	1512-1524
ISBN (Trykt)	9781450393584
DOI	https://doi.org/10.1145/3532106.3533519
Status	Udgivet - 13. jun. 2022
Udgivet eksternt	Ja
Begivenhed	Designing Interactive Systems - Virtual Varighed: 13. jun. 2022 → 16. jun. 2022 https://dis.acm.org/2022/

Konference

Konference	Designing Interactive Systems
Lokation	Virtual
Periode	13/06/2022 → 16/06/2022
Internetadresse	https://dis.acm.org/2022/

Dokumenter og links

10.1145/3532106.3533519Licens: Ikke-specificeret

Open Access VersionForlagets udgivne version, 4,33 MBLicens: Ikke-specificeret

1 Afsluttet

VA-PEPR: VA-People, Experiences, Practices and Routines
Wolf, P. (Projektdeltager)
01/01/2020 → 30/06/2024
Projekter: Projekt › Andre statslige institutioner

Citationsformater

Shorter, M., Minder, B., Rogers, J., Baldauf, M., Todisco, A., Junginger, S., Aytac, A., & Wolf, P. (2022). Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities. I F. Mueller, S. Greuter, R. A. Khot, P. Sweetser, & M. Obrist (red.), DIS ’22: Designing Interactive Systems Conference (s. 1512-1524). Association for Computing Machinery. https://doi.org/10.1145/3532106.3533519

@inproceedings{3cf736cadc9142988a8d201527ea8d71,

title = "Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities",

abstract = "Voice assistants (VAs), typically promoted as omniscient conversational butlers, still remain below users{\textquoteright} expectations. Interaction designers seem to struggle bringing in user perspectives necessary to develop more meaningful VA applications beyond simple use cases such as playing music. One of the reasons might be the immateriality of cloud-based VA technology making it difficult to comprehend such complex and ever-evolving systems. In this paper, we investigate provotyping as a design tool for {\textquoteleft}materialising the immaterial{\textquoteright}. In our case study, teams of multidisciplinary experts devised twelve provotypes to explore intangible VA technology.We present and discuss three generalisations in respect to the role of provotypes for the exploration of VAs. Our findings show provotypes can serve as the necessary props by which we can bring in missing perspectives around this technology and generate material which enables designers to speculate, debate, and sketch out ideas for meaningful futures of VA applications.",

author = "Mike Shorter and Bettina Minder and Jon Rogers and Matthias Baldauf and Aurelio Todisco and Sabine Junginger and Aysun Aytac and Patricia Wolf",

year = "2022",

month = jun,

day = "13",

doi = "10.1145/3532106.3533519",

language = "English",

isbn = "9781450393584",

pages = "1512--1524",

editor = "Florian Mueller and Stefan Greuter and Khot, {Rohit Ashok} and Penny Sweetser and Marianna Obrist",

booktitle = "DIS {\textquoteright}22",

publisher = "Association for Computing Machinery",

address = "United States",

note = "Designing Interactive Systems, DIS ; Conference date: 13-06-2022 Through 16-06-2022",

url = "https://dis.acm.org/2022/",

}

Shorter, M, Minder, B, Rogers, J, Baldauf, M, Todisco, A, Junginger, S, Aytac, A & Wolf, P 2022, Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities. i F Mueller, S Greuter, RA Khot, P Sweetser & M Obrist (red), DIS ’22: Designing Interactive Systems Conference. Association for Computing Machinery, s. 1512-1524, Designing Interactive Systems, 13/06/2022. https://doi.org/10.1145/3532106.3533519

Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities. / Shorter, Mike; Minder, Bettina; Rogers, Jon et al.
DIS ’22: Designing Interactive Systems Conference. red. / Florian Mueller; Stefan Greuter; Rohit Ashok Khot; Penny Sweetser; Marianna Obrist. Association for Computing Machinery, 2022. s. 1512-1524.

Publikation: Kapitel i bog/rapport/konference-proceeding › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Materialising the Immaterial

T2 - Designing Interactive Systems

AU - Shorter, Mike

AU - Minder, Bettina

AU - Rogers, Jon

AU - Baldauf, Matthias

AU - Todisco, Aurelio

AU - Junginger, Sabine

AU - Aytac, Aysun

AU - Wolf, Patricia

PY - 2022/6/13

Y1 - 2022/6/13

N2 - Voice assistants (VAs), typically promoted as omniscient conversational butlers, still remain below users’ expectations. Interaction designers seem to struggle bringing in user perspectives necessary to develop more meaningful VA applications beyond simple use cases such as playing music. One of the reasons might be the immateriality of cloud-based VA technology making it difficult to comprehend such complex and ever-evolving systems. In this paper, we investigate provotyping as a design tool for ‘materialising the immaterial’. In our case study, teams of multidisciplinary experts devised twelve provotypes to explore intangible VA technology.We present and discuss three generalisations in respect to the role of provotypes for the exploration of VAs. Our findings show provotypes can serve as the necessary props by which we can bring in missing perspectives around this technology and generate material which enables designers to speculate, debate, and sketch out ideas for meaningful futures of VA applications.

AB - Voice assistants (VAs), typically promoted as omniscient conversational butlers, still remain below users’ expectations. Interaction designers seem to struggle bringing in user perspectives necessary to develop more meaningful VA applications beyond simple use cases such as playing music. One of the reasons might be the immateriality of cloud-based VA technology making it difficult to comprehend such complex and ever-evolving systems. In this paper, we investigate provotyping as a design tool for ‘materialising the immaterial’. In our case study, teams of multidisciplinary experts devised twelve provotypes to explore intangible VA technology.We present and discuss three generalisations in respect to the role of provotypes for the exploration of VAs. Our findings show provotypes can serve as the necessary props by which we can bring in missing perspectives around this technology and generate material which enables designers to speculate, debate, and sketch out ideas for meaningful futures of VA applications.

U2 - 10.1145/3532106.3533519

DO - 10.1145/3532106.3533519

M3 - Article in proceedings

SN - 9781450393584

SP - 1512

EP - 1524

BT - DIS ’22

A2 - Mueller, Florian

A2 - Greuter, Stefan

A2 - Khot, Rohit Ashok

A2 - Sweetser, Penny

A2 - Obrist, Marianna

PB - Association for Computing Machinery

Y2 - 13 June 2022 through 16 June 2022

ER -

Materialising the Immaterial: Provotyping to Explore Voice Assistant Complexities

Abstract

Konference

Dokumenter og links

Fingeraftryk

Relaterede projekter

VA-PEPR: VA-People, Experiences, Practices and Routines

Citationsformater