Making and playing with customer journeys

Jesper Simonsen; Connie Svabo; Sara Malou Strandvad; Kristine Samson; Morten  Hertzum; Ole Erik Hansen

Making and playing with customer journeys

Jesper Simonsen
, Connie Svabo
, Sara Malou Strandvad
, Kristine Samson
, Morten Hertzum
, Ole Erik Hansen

Roskilde Universitet
Københavns Universitet

Publikation: Kapitel i bog/rapport/konference-proceeding › Kapitel i bog › Forskning › peer review

Abstract

This chapter contains sections titled: 1 Introduction, 2 Background, 3 Service-Based Experience Design Journeys, 4 Participatory Design and Tools, 5 Journey Touchpoints, 6 Pinball Customer Flow, 7 Playing with Restructuring, 8 Playing with User Perspectives, 9 Discussion, 10 Implications for Service-Based Experience Design and Participatory Design Practice, Acknowledgments, References

Originalsprog	Engelsk
Titel	Situated Design Methods
Udgivelsessted	Cambridge, MA
Forlag	MIT Press
Publikationsdato	2014
Sider	139-159
Kapitel	8
ISBN (Trykt)	9780262027632
ISBN (Elektronisk)	9780262321006
Status	Udgivet - 2014
Udgivet eksternt	Ja

Navn	Design Thinking, Design Theory

Dokumenter og links

https://ieeexplore.ieee.org/document/6872832

SDU link

Tjek adgangen til materialet i Syddansk Universitetsbiblioteks søgemaskine

Oplevelsesdesign for Stevns Klint som UNESCO verdensarv
Svabo, C.
01/02/2012 → 01/11/2013
1 element af Mediedækning, 1 Mediebidrag
Presse/medie

Citationsformater

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AB - This chapter contains sections titled: 1 Introduction, 2 Background, 3 Service-Based Experience Design Journeys, 4 Participatory Design and Tools, 5 Journey Touchpoints, 6 Pinball Customer Flow, 7 Playing with Restructuring, 8 Playing with User Perspectives, 9 Discussion, 10 Implications for Service-Based Experience Design and Participatory Design Practice, Acknowledgments, References

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Making and playing with customer journeys

Abstract

Dokumenter og links

SDU link

Fingeraftryk

Relateret presse/medie

Oplevelsesdesign for Stevns Klint som UNESCO verdensarv

Citationsformater