Initiating interactions in order to get help: Effects of social framing on people's responses to robots' requests for assistance

Kerstin Fischer, Bianca Soto, Caroline Pontafaru, Leila Takayama

Publikation: Bidrag til bog/antologi/rapport/konference-proceedingKonferencebidrag i proceedingsForskningpeer review

Resumé

Robots often need to ask humans for help, for instance to complete a human component in a larger task or to recover from an unforeseen error. In this paper, we explore how robots can initiate interactions with people in order to ask for help. We discuss a study in which a robot initiated interaction with a participant by producing either an acoustic signal or a verbal greeting. Thereafter, the robot produced a gesture in order to request help in performing a task. We investigate the effect that social framing by means of a verbal greeting may have on people's attention to the robot, on their recognition of the robot's actions and intention, and on their willingness to help. The results show that social framing, in contrast to other methods for getting a person's continued attention, is effective and increases how friendly the robot appears. However, it has little influence on people's willingness to assist the robot, which rather depends on the activities people are engaged in, and on the readability of the robot's request.

OriginalsprogEngelsk
TitelThe Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication
ForlagIEEE
Publikationsdato2014
Sider999-1005
ISBN (Trykt)978-1-4799-6763-6
DOI
StatusUdgivet - 2014
BegivenhedThe 23rd IEEE International Symposium on Robot and Human Interactive Communication - Edinburgh, Storbritannien
Varighed: 25. aug. 201429. aug. 2014

Konference

KonferenceThe 23rd IEEE International Symposium on Robot and Human Interactive Communication
LandStorbritannien
ByEdinburgh
Periode25/08/201429/08/2014

Fingeraftryk

Robots
Economic and social effects
Acoustics

Citer dette

Fischer, K., Soto, B., Pontafaru, C., & Takayama, L. (2014). Initiating interactions in order to get help: Effects of social framing on people's responses to robots' requests for assistance. I The Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication (s. 999-1005). IEEE. https://doi.org/10.1109/ROMAN.2014.6926383
Fischer, Kerstin ; Soto, Bianca ; Pontafaru, Caroline ; Takayama, Leila. / Initiating interactions in order to get help : Effects of social framing on people's responses to robots' requests for assistance. The Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE, 2014. s. 999-1005
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abstract = "Robots often need to ask humans for help, for instance to complete a human component in a larger task or to recover from an unforeseen error. In this paper, we explore how robots can initiate interactions with people in order to ask for help. We discuss a study in which a robot initiated interaction with a participant by producing either an acoustic signal or a verbal greeting. Thereafter, the robot produced a gesture in order to request help in performing a task. We investigate the effect that social framing by means of a verbal greeting may have on people's attention to the robot, on their recognition of the robot's actions and intention, and on their willingness to help. The results show that social framing, in contrast to other methods for getting a person's continued attention, is effective and increases how friendly the robot appears. However, it has little influence on people's willingness to assist the robot, which rather depends on the activities people are engaged in, and on the readability of the robot's request.",
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Fischer, K, Soto, B, Pontafaru, C & Takayama, L 2014, Initiating interactions in order to get help: Effects of social framing on people's responses to robots' requests for assistance. i The Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE, s. 999-1005, The 23rd IEEE International Symposium on Robot and Human Interactive Communication, Edinburgh, Storbritannien, 25/08/2014. https://doi.org/10.1109/ROMAN.2014.6926383

Initiating interactions in order to get help : Effects of social framing on people's responses to robots' requests for assistance. / Fischer, Kerstin; Soto, Bianca; Pontafaru, Caroline; Takayama, Leila.

The Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE, 2014. s. 999-1005.

Publikation: Bidrag til bog/antologi/rapport/konference-proceedingKonferencebidrag i proceedingsForskningpeer review

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Fischer K, Soto B, Pontafaru C, Takayama L. Initiating interactions in order to get help: Effects of social framing on people's responses to robots' requests for assistance. I The Proceedings of the 23rd IEEE International Symposium on Robot and Human Interactive Communication. IEEE. 2014. s. 999-1005 https://doi.org/10.1109/ROMAN.2014.6926383