@inbook{d283ab9937564a5f93baa750e6307ae5,
title = "Improving Access to Healthcare with On-Line Medical Appointment System",
abstract = "Access to medical care is in many countries an obstacle to timely health care and new technological options for improving the access are not fully utilized. In this project Business Process Modelling and Notation (BPMN) is applied to obtain an efficient, flexible and low cost medical appointment system for a medium size medical centre.",
keywords = "Appointment scheduling, Business process reengineering, healthcare access, Costs and Cost Analysis, Hospitals, Patient Acceptance of Health Care, Delivery of Health Care, Health Services Accessibility, Education, Distance, Appointments and Schedules",
author = "Winnie Leung and Christian N{\o}hr",
year = "2019",
doi = "10.3233/978-1-61499-951-5-271",
language = "English",
isbn = "978-1-61499-950-8",
series = "Studies in Health Technology and Informatics",
publisher = "IOS Press",
pages = "271--276",
editor = "Francis Lau and Bartle-Clar, {John A.} and Gerry Bliss and Borycki, {Elisabeth M.} and Courtney, {Karen L.} and {Mu-Hsing Kuo}, Alex and Andre Kushniruk and Helen Monkman and Roudsari, {Abdul Vahabpour}",
booktitle = "Improving Usability, Safety and Patient Outcomes with Health Information Technology",
address = "Netherlands",
}