How to make agile UX work more efficient: Management and sales perspectives

Kati Kuusinen*, Kaisa Väänänen-Vainio-mattila

*Kontaktforfatter for dette arbejde

Publikation: Kapitel i bog/rapport/konference-proceedingKonferencebidrag i proceedingsForskningpeer review

Abstrakt

Many companies have been conducting their software development activities using Agile methods for years; however, in many cases the management and sales processes of these companies are still run in a more traditional way. This can cause clashes between development and management; and especially in terms of user experience specialists, who are often operating in between these organizations. This paper describes the present state of user experience work in development and sales processes in a large, globally-operating IT service company. The data were gathered via an online survey (with 67 respondents) and 17 theme interviews. The study indicates that although the user experience approach is well established inside the organization, the impact of this approach is limited by mismatching sales and management practices and processes, which are, in many cases, working in more traditional ways. In specific, the business model in sales was seen to hinder user experience work.

OriginalsprogEngelsk
TitelNordiCHI 2012 : Making Sense Through Design - Proceedings of the 7th Nordic Conference on Human-Computer Interaction
Antal sider10
Publikationsdato31. dec. 2012
Sider139-148
ISBN (Trykt)9781450314824
DOI
StatusUdgivet - 31. dec. 2012
Begivenhed7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, NordiCHI 2012 - Copenhagen, Danmark
Varighed: 14. okt. 201217. okt. 2012

Konference

Konference7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, NordiCHI 2012
LandDanmark
ByCopenhagen
Periode14/10/201217/10/2012
SponsorACM Special Interest Group on Computer-Human Interaction (SIGCHI), IT-Universitetet i København

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