Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres: A multi-centre study

L. A. Reppe; O. Spigset; Y. Bottiger; H. R. Christensen; J. P. Kampmann; Per Damkier; S. Lydersen; J. Schjott

doi:10.1007/s00228-014-1749-z

Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres: A multi-centre study

L. A. Reppe
, O. Spigset
, Y. Bottiger
, H. R. Christensen
, J. P. Kampmann
, Per Damkier
, S. Lydersen
, J. Schjott

KI, OUH, Forskningsenhed for Klinisk biokemi (Odense)

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Abstract

Purpose There is little research-based documentation on the services provided by drug information centres (DICs). The aim of this multi-centre study was to explore for the first time the factors associated with time consumption when answering drug-related queries at eight different but comparable DICs. Methods During an 8-week period, staff members at eight Scandinavian DICs recorded the number of minutes during which they responded to queries. Mixed model linear regression analyses were used to explore the factors associated with time consumption when answering queries. Results The mean time consumption per query was 178 min (range 4-2540 min). The mean time consumed per query increased by 28 (95 % confidence interval (CI) 23 to 33, p

Originalsprog	Engelsk
Tidsskrift	European Journal of Clinical Pharmacology
Vol/bind	70
Udgave nummer	11
Sider (fra-til)	1395-1401
Antal sider	7
ISSN	0031-6970
DOI	https://doi.org/10.1007/s00228-014-1749-z
Status	Udgivet - nov. 2014

Dokumenter og links

10.1007/s00228-014-1749-z

SDU link

Tjek adgangen til materialet i Syddansk Universitetsbiblioteks søgemaskine

Citationsformater

Reppe, L. A., Spigset, O., Bottiger, Y., Christensen, H. R., Kampmann, J. P., Damkier, P., Lydersen, S., & Schjott, J. (2014). Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres: A multi-centre study. European Journal of Clinical Pharmacology, 70(11), 1395-1401. https://doi.org/10.1007/s00228-014-1749-z

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title = "Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres: A multi-centre study",

abstract = "Purpose: There is little research-based documentation on the services provided by drug information centres (DICs). The aim of this multi-centre study was to explore for the first time the factors associated with time consumption when answering drug-related queries at eight different but comparable DICs.Methods: During an 8-week period, staff members at eight Scandinavian DICs recorded the number of minutes during which they responded to queries. Mixed model linear regression analyses were used to explore the factors associated with time consumption when answering queries.Results: The mean time consumption per query was 178 min (range 4-2540 min). The mean time consumed per query increased by 28 (95 \% confidence interval (CI) 23 to 33, p∈<∈0.001) min higher for queries for which there was a lack of documentation and 139 (95 \% CI 74 to 203, p∈<∈0.001) min higher when conflicting information was present in the literature. Staff members with less than 1 year of experience consumed a mean of 91 more minutes (95 \% CI 32 to 150, p∈=∈0.003) per query than staff members with more than 2 years of experience.Conclusions: This study demonstrates the large variation in time consumed answering queries posed to Scandinavian DICs. The results highlight the need for highly competent staff members and easy access to drug information sources. Further studies are required to explore the association between time consumption and response quality.",

keywords = "Denmark, Drug Information Services/statistics \& numerical data, Female, Health Personnel, Humans, Information Centers/statistics \& numerical data, Male, Norway, Regression Analysis, Sweden, Time Factors",

author = "Reppe, \{L. A.\} and O. Spigset and Y. Bottiger and Christensen, \{H. R.\} and Kampmann, \{J. P.\} and Per Damkier and S. Lydersen and J. Schjott",

year = "2014",

month = nov,

doi = "10.1007/s00228-014-1749-z",

language = "English",

volume = "70",

pages = "1395--1401",

journal = "European Journal of Clinical Pharmacology",

issn = "0031-6970",

publisher = "Springer Science+Business Media",

number = "11",

}

TY - JOUR

T1 - Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres

T2 - A multi-centre study

AU - Reppe, L. A.

AU - Spigset, O.

AU - Bottiger, Y.

AU - Christensen, H. R.

AU - Kampmann, J. P.

AU - Damkier, Per

AU - Lydersen, S.

AU - Schjott, J.

PY - 2014/11

Y1 - 2014/11

N2 - Purpose: There is little research-based documentation on the services provided by drug information centres (DICs). The aim of this multi-centre study was to explore for the first time the factors associated with time consumption when answering drug-related queries at eight different but comparable DICs.Methods: During an 8-week period, staff members at eight Scandinavian DICs recorded the number of minutes during which they responded to queries. Mixed model linear regression analyses were used to explore the factors associated with time consumption when answering queries.Results: The mean time consumption per query was 178 min (range 4-2540 min). The mean time consumed per query increased by 28 (95 % confidence interval (CI) 23 to 33, p∈<∈0.001) min higher for queries for which there was a lack of documentation and 139 (95 % CI 74 to 203, p∈<∈0.001) min higher when conflicting information was present in the literature. Staff members with less than 1 year of experience consumed a mean of 91 more minutes (95 % CI 32 to 150, p∈=∈0.003) per query than staff members with more than 2 years of experience.Conclusions: This study demonstrates the large variation in time consumed answering queries posed to Scandinavian DICs. The results highlight the need for highly competent staff members and easy access to drug information sources. Further studies are required to explore the association between time consumption and response quality.

AB - Purpose: There is little research-based documentation on the services provided by drug information centres (DICs). The aim of this multi-centre study was to explore for the first time the factors associated with time consumption when answering drug-related queries at eight different but comparable DICs.Methods: During an 8-week period, staff members at eight Scandinavian DICs recorded the number of minutes during which they responded to queries. Mixed model linear regression analyses were used to explore the factors associated with time consumption when answering queries.Results: The mean time consumption per query was 178 min (range 4-2540 min). The mean time consumed per query increased by 28 (95 % confidence interval (CI) 23 to 33, p∈<∈0.001) min higher for queries for which there was a lack of documentation and 139 (95 % CI 74 to 203, p∈<∈0.001) min higher when conflicting information was present in the literature. Staff members with less than 1 year of experience consumed a mean of 91 more minutes (95 % CI 32 to 150, p∈=∈0.003) per query than staff members with more than 2 years of experience.Conclusions: This study demonstrates the large variation in time consumed answering queries posed to Scandinavian DICs. The results highlight the need for highly competent staff members and easy access to drug information sources. Further studies are required to explore the association between time consumption and response quality.

KW - Denmark

KW - Drug Information Services/statistics & numerical data

KW - Female

KW - Health Personnel

KW - Humans

KW - Information Centers/statistics & numerical data

KW - Male

KW - Norway

KW - Regression Analysis

KW - Sweden

KW - Time Factors

U2 - 10.1007/s00228-014-1749-z

DO - 10.1007/s00228-014-1749-z

M3 - Journal article

C2 - 25213372

SN - 0031-6970

VL - 70

SP - 1395

EP - 1401

JO - European Journal of Clinical Pharmacology

JF - European Journal of Clinical Pharmacology

IS - 11

ER -

Factors associated with time consumption when answering drug-related queries to Scandinavian drug information centres: A multi-centre study

Abstract

Dokumenter og links

SDU link

Fingeraftryk

Citationsformater