Digital twins of organizations: a socio-technical view on challenges and opportunities for future research

Bastian Wurm*, Markus Becker, Brian T. Pentland, Kalle Lyytinen, Barbara Weber, Thomas Grisold, Jan Mendling, Waldemar Kremser

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Abstract

Digital twins of organizations are software models that leverage operational and other data streams in order to dynamically monitor, analyze and improve organizational activities over time. Despite surging interest in practice, there is little research about this emerging topic. In this report, we draw from a panel discussion that has taken place at the International Conference on Business Process Management in 2021. Panelists and discussants included scholars from the information systems field, organization science, and computer science. Summarizing and integrating the variety of involved perspectives, we present a socio-technical view on this emerging phenomenon. We point to several implications for future research.

OriginalsprogEngelsk
Artikelnummer23
TidsskriftCommunications of the Association for Information Systems
Vol/bind52
Udgave nummerJune
Sider (fra-til)552-565
ISSN1529-3181
DOI
StatusUdgivet - 2023

Bibliografisk note

Funding Information:
We thank all attendees of the 1st Workshop on Business Process Management and Routine Dynamics for their attendance and the lively discussion. We further would like to acknowledge that the workshop has profited from funding from the Erasmus+ program by the European Union [2019-1-LI01-KA203-000169]: “BPM and Organizational Theory: An Integrated Reference Curriculum Design”. The research by Jan Mendling was supported by the Einstein Foundation Berlin under grant EPP-2019-524 and by the German Federal Ministry of Education and Research under grant 16DII133.

Publisher Copyright:
© 2023 by the Association for Information Systems.

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