Consumer ADR in Romania

This chapter offers an in-depth look at Romania’s legal framework and practical application of consumer alternative dispute resolution (ADR) mechanisms. It traces the evolution of ADR mechanisms in the country, from their inception to the current legal framework established by Government Ordinance (GO) 38/2015. The chapter examines the roles of various ADR entities, including the ADR Directorate within the National Authority for Consumer Protection (NACP), the Alternative Banking Dispute Resolution Centre (ABDRC), and ADR-Fin within the Authority for Financial Supervision. It also investigates the advantages and disadvantages of ADR mechanisms, emphasising their potential for quicker and more cost-effective dispute resolution compared to traditional court proceedings. Furthermore, the chapter explores the challenges and opportunities associated with ADR in Romania, addressing issues such as awareness, complexity, and the reluctance of traders to participate. It concludes by stressing the necessity for enhancements in the legislative framework and the importance of establishing a stable, impartial, and transparent framework for resolving consumer disputes to bolster consumer trust and participation in ADR procedures.