Association between Organisational Social Capital and Patient Evaluations of General Practice: A Danish Nation-wide Study

Thomas Knudsen, Sanne Lykke Lundstrøm , Maja Skov Paulsen, Jesper Lykkegaard, Jesper Rømhild Davidsen, Peder Ahnfeldt-Mollerup, Janus Laust Thomsen, Anders Halling, Kasper Edwards, Pia Veldt Larsen, Jens Søndergaard

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

Background: During the recent decades, many general practitioners have joined in larger practices with more staff employed. When more people work together within an organisation, the interpersonal relations may affect delivery of services and thereby become valuable for the organisation. ‘Organisational social capital’ is defined as the ability of the members of an organisation to collaborate when solving the key tasks of the organisation, and reflects the interpersonal relations in terms of trust, justice and cooperation skills. How organisational social capital affects services and quality of care in general practice is yet to be documented.

Aim: To analyse associations between organisational social capital and patient evaluations of general practice.pital affects services and quality of care in general practice is yet to be documented.
Methods: A cross-sectional questionnaire study combining data from two national surveys in general practice in Denmark.The study comprised 136 general practices, 679 healthcare professionals and 17,191 patients. Linear regression was used to explore associations between scores from patients’ evaluations of the quality of general practice care (Danish version of the EUROPEP questionnaire, DanPEP) and organisational social capital measured by the healthcare professionals. The analyses were adjusted for organisational characteristics (organisation form, size of the organisation with regard to the number of healthcare staff and the number of listed patients) and patient characteristics (sex, age, years listed at the present practice, and self-rated health).

Results: The level of organisational social capital was positively associated with patients’ evaluations of general practice. The within general practice intraclass correlations of organisational social capital (ICC=26%) and patient evaluations (ICC=5%) were high.

Conclusion: In general practice, organisational social capital is positively and statistically significant associated with patient evaluations. Consequently, improving the organisational social capital in general practice may increase patient satisfaction.
OriginalsprogEngelsk
TidsskriftQuality in Primary Care (Print)
Vol/bind26
Udgave nummer3
Sider (fra-til)90-95
ISSN1479-1072
StatusUdgivet - 2. jul. 2018

Citer dette

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title = "Association between Organisational Social Capital and Patient Evaluations of General Practice: A Danish Nation-wide Study",
abstract = "Background: During the recent decades, many general practitioners have joined in larger practices with more staff employed. When more people work together within an organisation, the interpersonal relations may affect delivery of services and thereby become valuable for the organisation. ‘Organisational social capital’ is defined as the ability of the members of an organisation to collaborate when solving the key tasks of the organisation, and reflects the interpersonal relations in terms of trust, justice and cooperation skills. How organisational social capital affects services and quality of care in general practice is yet to be documented.Aim: To analyse associations between organisational social capital and patient evaluations of general practice.pital affects services and quality of care in general practice is yet to be documented.Methods: A cross-sectional questionnaire study combining data from two national surveys in general practice in Denmark.The study comprised 136 general practices, 679 healthcare professionals and 17,191 patients. Linear regression was used to explore associations between scores from patients’ evaluations of the quality of general practice care (Danish version of the EUROPEP questionnaire, DanPEP) and organisational social capital measured by the healthcare professionals. The analyses were adjusted for organisational characteristics (organisation form, size of the organisation with regard to the number of healthcare staff and the number of listed patients) and patient characteristics (sex, age, years listed at the present practice, and self-rated health). Results: The level of organisational social capital was positively associated with patients’ evaluations of general practice. The within general practice intraclass correlations of organisational social capital (ICC=26{\%}) and patient evaluations (ICC=5{\%}) were high.Conclusion: In general practice, organisational social capital is positively and statistically significant associated with patient evaluations. Consequently, improving the organisational social capital in general practice may increase patient satisfaction.",
author = "Thomas Knudsen and {Lykke Lundstr{\o}m}, Sanne and Paulsen, {Maja Skov} and Jesper Lykkegaard and {R{\o}mhild Davidsen}, Jesper and Peder Ahnfeldt-Mollerup and Thomsen, {Janus Laust} and Anders Halling and Kasper Edwards and Larsen, {Pia Veldt} and Jens S{\o}ndergaard",
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Association between Organisational Social Capital and Patient Evaluations of General Practice: A Danish Nation-wide Study. / Knudsen, Thomas; Lykke Lundstrøm , Sanne ; Paulsen, Maja Skov; Lykkegaard, Jesper; Rømhild Davidsen, Jesper; Ahnfeldt-Mollerup, Peder; Thomsen, Janus Laust; Halling, Anders; Edwards, Kasper; Larsen, Pia Veldt; Søndergaard, Jens.

I: Quality in Primary Care (Print), Bind 26, Nr. 3, 02.07.2018, s. 90-95.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Association between Organisational Social Capital and Patient Evaluations of General Practice: A Danish Nation-wide Study

AU - Knudsen, Thomas

AU - Lykke Lundstrøm , Sanne

AU - Paulsen, Maja Skov

AU - Lykkegaard, Jesper

AU - Rømhild Davidsen, Jesper

AU - Ahnfeldt-Mollerup, Peder

AU - Thomsen, Janus Laust

AU - Halling, Anders

AU - Edwards, Kasper

AU - Larsen, Pia Veldt

AU - Søndergaard, Jens

PY - 2018/7/2

Y1 - 2018/7/2

N2 - Background: During the recent decades, many general practitioners have joined in larger practices with more staff employed. When more people work together within an organisation, the interpersonal relations may affect delivery of services and thereby become valuable for the organisation. ‘Organisational social capital’ is defined as the ability of the members of an organisation to collaborate when solving the key tasks of the organisation, and reflects the interpersonal relations in terms of trust, justice and cooperation skills. How organisational social capital affects services and quality of care in general practice is yet to be documented.Aim: To analyse associations between organisational social capital and patient evaluations of general practice.pital affects services and quality of care in general practice is yet to be documented.Methods: A cross-sectional questionnaire study combining data from two national surveys in general practice in Denmark.The study comprised 136 general practices, 679 healthcare professionals and 17,191 patients. Linear regression was used to explore associations between scores from patients’ evaluations of the quality of general practice care (Danish version of the EUROPEP questionnaire, DanPEP) and organisational social capital measured by the healthcare professionals. The analyses were adjusted for organisational characteristics (organisation form, size of the organisation with regard to the number of healthcare staff and the number of listed patients) and patient characteristics (sex, age, years listed at the present practice, and self-rated health). Results: The level of organisational social capital was positively associated with patients’ evaluations of general practice. The within general practice intraclass correlations of organisational social capital (ICC=26%) and patient evaluations (ICC=5%) were high.Conclusion: In general practice, organisational social capital is positively and statistically significant associated with patient evaluations. Consequently, improving the organisational social capital in general practice may increase patient satisfaction.

AB - Background: During the recent decades, many general practitioners have joined in larger practices with more staff employed. When more people work together within an organisation, the interpersonal relations may affect delivery of services and thereby become valuable for the organisation. ‘Organisational social capital’ is defined as the ability of the members of an organisation to collaborate when solving the key tasks of the organisation, and reflects the interpersonal relations in terms of trust, justice and cooperation skills. How organisational social capital affects services and quality of care in general practice is yet to be documented.Aim: To analyse associations between organisational social capital and patient evaluations of general practice.pital affects services and quality of care in general practice is yet to be documented.Methods: A cross-sectional questionnaire study combining data from two national surveys in general practice in Denmark.The study comprised 136 general practices, 679 healthcare professionals and 17,191 patients. Linear regression was used to explore associations between scores from patients’ evaluations of the quality of general practice care (Danish version of the EUROPEP questionnaire, DanPEP) and organisational social capital measured by the healthcare professionals. The analyses were adjusted for organisational characteristics (organisation form, size of the organisation with regard to the number of healthcare staff and the number of listed patients) and patient characteristics (sex, age, years listed at the present practice, and self-rated health). Results: The level of organisational social capital was positively associated with patients’ evaluations of general practice. The within general practice intraclass correlations of organisational social capital (ICC=26%) and patient evaluations (ICC=5%) were high.Conclusion: In general practice, organisational social capital is positively and statistically significant associated with patient evaluations. Consequently, improving the organisational social capital in general practice may increase patient satisfaction.

M3 - Journal article

VL - 26

SP - 90

EP - 95

JO - Quality in Primary Care (Print)

JF - Quality in Primary Care (Print)

SN - 1479-1072

IS - 3

ER -